Sr. Software Engineer I

Invoca

14h

About The Position

Invoca is the leading AI-powered conversation intelligence platform, empowering marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency. Join Invoca's dynamic, fast-growing team, where innovation and collaboration are at the core of their culture. The Octothorpe team is a platform multiplier, building, maintaining, and supporting tooling for connecting pieces of the platform (gems/libraries, CI/CD, shared infrastructure patterns) to improve the lives of service owners. Invoca’s Release Engineering “North Star” is that any change that supports a service (code/config/infra/secrets/process settings) flows through a standard build & deploy process with CI, config validation, security checks, health checks, and rollback quickly and reliably. Octothorpe owns and evolves the tooling and processes that power developer autonomy, automation, standardization, tight feedback loops, and staging/production parity. As a Senior Software Engineer I on Octothorpe, you’ll be an individual contributor reporting to the Sr. Software Engineering Manager. You’ll focus on turning Invoca's internal engineering platform vision into reality by strengthening their CI/CD, driving key Ruby/Rails platform upgrades, and making authentication/authorization safer and more standardized across services. You’ll operate as an expert within the team’s domains: solving large-scope problems, leading small efforts from design through rollout, and helping your teammates remove bottlenecks. The work is highly cross-functional and platform-oriented.

Requirements

CI/CD, Release Engineering
Buildkite/Backstage
ArgoCD, Kubernetes
Ruby, Ruby on Rails, Bundler, dependency management
Runtime/framework upgrades (Ruby upgrades, Rails upgrades)
Auth0 (or similar IdP), OAuth/OIDC concepts, M2M authentication
Observability, on-call/operational support, incident analysis
AI-assisted development (Cursor, Claude Code) and best-practice sharing
Working experience in a PAAS environment

Nice To Haves

Terraform / infrastructure-as-code

Responsibilities

Own and evolve CI/CD “paved road” tooling
Build and maintain reliable, scalable CI/CD workflows (guardrails, automation, reusable patterns/templates).
Enhance Backstage as the unified developer portal, improving CI/CD visibility, deployment tracking, and self-service workflows.
Improve developer feedback loops: reduce flaky pipelines, speed up builds/tests, and increase observability of the release toolchain.
Operationally support release tooling (triage, incident follow-ups, preventative improvements).
Drive Ruby/Rails platform upgrades (monolith + ecosystem)
Lead or heavily contribute to Ruby and Rails upgrade efforts, including coordinating cross-repo changes (application, Docker/CI images, shared gems, test strategy).
Create safe rollout plans (canaries, staged deploys, rollback paths) and enabling other teams through docs/runbooks.
Build and improve self-service tooling and Golden Path workflows through Backstage, CI/CD templates, and standardized patterns so service teams can safely own their own infra, config, and auth changes without gatekeepers.
Help standardize and operationalize Auth0 and other authentication/authorization patterns across environments
Partner with service teams to drive Golden Path adoption, unblock migrations, and turn platform investments into org-wide leverage.
Embrace AI to accelerate delivery and improve developer experience
Use AI-assisted development responsibly to increase throughput and quality (e.g., faster iteration, better testing strategies, improved docs/runbooks).
Help the org adopt AI tools safely and effectively by sharing best practices and patterns.

Benefits

Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
Stock Options – All employees are invited to share in Invoca’s success through stock options.
Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.