Sr. Software Engineer, Customer Retention

Hims & Hers • ,

15d • $170,000 - $200,000 • Remote

About The Position

Hims & Hers is on a mission to empower people to live healthier lives. Our Customer organization plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction. As a Sr. Software Engineer in our Customer Retention group, you will be a key technical leader responsible for designing and implementing scalable, high-performance solutions across both front-end and back-end systems. You will collaborate with cross-functional teams to drive architectural decisions, mentor engineers, and influence the direction of our platform.

Requirements

• 7+ years as a software engineer, shipping production code
• 3+ years of experience with back end distributed system design, development and delivery, preferably in an eCommerce environment
• 3+ years of experience with microservice architectures
• Bachelor’s or higher in Computer Science or equivalent professional experience
• Proven experience in building scalable web applications and services, preferably in a cloud environment
• Proficiency in web and mobile front-end technologies such as HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL) and back-end technologies (Node.js, Redis, Kotlin)
• Proficiency with full stack delivery and hosting of front ends and microservices on Kubernetes and AWS
• Excellent problem-solving skills and the ability to think critically and strategically
• Experience with agile software development and delivery methodology
• Experience with continuous integration and continuous deployment (CI/CD) processes including integrated unit tests and end-to-end integration tests
• Experience with Relational Databases, PostgreSQL preferred
• Strong communication and collaboration skills, with the ability to work effectively within and across teams
• Capable of prioritizing multiple projects in order to meet goals without management oversight

Nice To Haves

• The ideal candidate for this role has deep E-commerce experience
• The ideal candidate has strong experience developing React Native applications for iOS and Android.

Responsibilities

• Lead the design and architecture of scalable and performant full-stack solutions that meet product requirements and enhance user experience.
• Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards.
• Advocate your team’s technical needs and priorities within the broader engineering organization.
• Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments.
• Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience.
• Work closely with other engineering teams to ensure seamless integration and communication across systems and services.
• Contribute to the vision for the team and the platform as technical leader, identifying new and strategic technologies and technical investments that improve security, scalability, reliability, and performance.
• Break down complex projects into clear, actionable tasks to drive successful outcomes.
• Implement observability practices across the platform, including logging, monitoring, and alerting to ensure system reliability and performance.
• Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools.
• Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts.
• Create and maintain technical documentation for architecture and development processes.
• Conduct code reviews and contribute to knowledge-sharing initiatives within the team.
• Identify performance bottlenecks and propose enhancements to optimize system performance and reliability.
• Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform.
• Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers.
• Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

What This Job Offers

• Job Type: Full-time
• Career Level: Senior