Customer Retention Specialist

Corpay • Brentwood, TN

1d • Hybrid

About The Position

Corpay is seeking to hire a NAT Fleet Advisor within our NA Fuel division, specifically for our Comdata line of business, located in Brentwood, TN. This role is centered on supporting all customer needs through daily client inquiries via inbound and outbound calls, emails, and other communication channels. The primary focus and measure of success for this position is client loyalty. The goal is to create a reliable customer experience by anticipating client needs, resolving issues promptly, and maximizing the value derived from Corpay products and services. The Fleet Advisor will act as the client advocate and single point of contact for complex issues, while also recommending best practices, identifying cross-selling opportunities, and collaborating with internal teams to foster loyalty. This role reports to the Supervisor of Account Management.

Requirements

• High school diploma; some college preferred
• 2+ years of customer service and client support experience
• Reliable, adaptable, and quick to learn new systems and products
• Skilled in issue resolution, account management, and proactive problem-solving
• Strong customer care with empathy and focus on client satisfaction
• Proficient with basic computer applications; typing speed 30+ wpm

Responsibilities

• Creating and maintaining client loyalty across diverse customer needs and roles.
• Handling Corpay-specific products, systems, and processes with expertise.
• Resolving customer issues and inquiries through one-call resolution with full accountability.
• Demonstrating tenacity in troubleshooting and ensuring a seamless customer experience.
• Contacting clients proactively to prevent service disruptions and resolve issues quickly.
• Conducting planned and unplanned outreach to support client experience and loyalty.
• Activating Corpay products and services while serving as a trusted advisor.
• Recommending best practices to optimize customer use of Corpay products and services.
• Training customers by phone or web to implement products or onboard new users.
• Researching and resolving credit-related issues, including billing, reconciliation, and write-offs.
• Optimizing account setups and product usage to maximize client value.
• Acting as the single point of contact across multiple departments to resolve complex needs.
• Completing proactive outbound outreach through Gameplan to support account management, customer retention, and early issue resolution.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into 401(k) plan (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Engaging culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED