Sr Software Engineer, CRM

SCAN Health Insurance•Long Beach, CA

2d•Hybrid

About The Position

We are seeking a senior software engineer to lead the analysis, architecture, design, development, and enhancement of scalable, secure, and high-performance solutions within Health Plan payer environments. This role requires deep expertise in delivering enterprise CRM solutions supporting Member, Provider, Customer Service, Sales, and Marketing domains. The ideal candidate will have hands-on experience configuring and customizing Microsoft Dynamics 365 (or comparable CRM platforms), developing extensions, plugins, and workflows, and integrating CRM systems with enterprise applications using APIs, middleware, and event-driven architectures. This role partners closely with IT and business stakeholders to gather and decompose functional requirements, translate them into detailed technical designs, and deliver robust automation, data integration, and interoperability capabilities. Responsibilities include supporting large-scale system migrations, modernization initiatives, and process automation efforts while ensuring compliance with healthcare regulations and industry standards. The position also requires practical experience leveraging AI/ML-driven capabilities to automate, optimize, and reengineer complex business workflows, including embedding AI services within enterprise systems. Strong business engagement and stakeholder collaboration skills are essential to drive cross-functional alignment and deliver technology solutions that meet evolving healthcare industry demands.

Requirements

Bachelor's Degree required
5+ years of related experience working with GPT models and other NLP technologies.
Experience with cloud platforms, especially Microsoft Azure, for at least 2 years.
Proven track record of integrating AI solutions into production environments and collaborating with cross-functional teams.
Technical Expertise – Demonstrates deep proficiency in Dynamics 365 CRM (or comparable CRM platforms), C#, .NET, Power Platform, Azure integrations, and API-based architectures to design secure, scalable, and high-performance enterprise solutions
Problem Solving & Communication – Applies strong analytical thinking to diagnose complex system and integration issues, translates business requirements into technical designs, and clearly communicates solutions to both technical and non-technical stakeholders
Healthcare Acumen – Understands Health Plan payer operations, regulatory requirements (e.g., HIPAA), and sales/Marketing, Member/Provider workflows to ensure compliant, efficient, and industry-aligned system solutions
AI & Automation Mindset – Leverages AI/ML tools, Azure AI services, and automation frameworks to reengineer workflows, optimize business processes, and drive innovation across enterprise platforms
Collaboration & Accountability – Partners effectively with cross-functional teams, takes ownership of deliverables from design through deployment, and ensures high-quality outcomes aligned with business objectives and timelines.
Effective communication with both technical and non-technical stakeholders.
Strong analytical mindset to interpret complex business processes and operational data.
Proactive in identifying inefficiencies and recommending process improvements
Excellent organizational and time-management skills to handle multiple priorities.
Adaptability to rapidly evolving technologies, tools, and business environments.
Ability to diagnose complex production issues and implement reliable, optimized solutions along with proactively identifying inefficiencies and recommending process improvements.

Nice To Haves

Relevant certifications: Preferred (Microsoft Azure AI Engineer Associate, Azure Solutions Architect Expert, Azure AI Fundamentals)

Responsibilities

Design, develop, configure, and support Microsoft Dynamics 365 CRM (or comparable CRM platforms) for Member, Provider, Customer Service, Sales, and Marketing domains within Health Plan payer environments
Develop and customize CRM solutions using C#, .NET, plugins, custom workflows, JavaScript, and Power Platform components (Power Apps, Power Automate, Power Pages).
Architect and implement secure, scalable API integrations (REST/SOAP) between CRM systems and enterprise applications using Azure Integration Services, middleware, and event-driven patterns.
Lead system integrations leveraging Azure services (Azure Functions, Logic Apps, Service Bus, API Management, Azure AD) to enable interoperability, automation across platforms and third-party applications.
Design and optimize data models, entities, business rules, and workflows to support complex healthcare payer processes and regulatory requirements.
Implement CI/CD pipelines and DevOps practices to support automated deployments, code versioning, and environment management
Analyze business and technical requirements, translate them into detailed technical specifications, and deliver high-quality, scalable solutions.
Support large-scale system migrations and modernization initiatives, including data migration, environment consolidation, and platform upgrades
Leverage AI/ML tools and services (e.g., Azure AI, Copilot capabilities, predictive analytics, intelligent document processing) to automate, optimize, and reengineer business workflows
Develop automation strategies using Power Platform and AI-driven capabilities to reduce manual processes and improve operational efficiency
Ensure compliance with healthcare industry standards (e.g., HIPAA) and enterprise security best practices in solution design and implementation.
Collaborate cross-functionally with Product Owners, business stakeholders, architects, QA, and infrastructure teams to deliver reliable, high-performance enterprise solutions.
Lead and support application testing and release management, including unit testing, integration testing, and user acceptance testing (UAT) for Dynamics 365 CRM and integrated Azure-based solutions.
Review and approve deployment packages, validate CI/CD pipeline executions, and ensure successful production releases with minimal disruption
Develop and deliver technical training for end users and support teams. Support documentation of user guides, and training manuals.
Manage post-deployment support, gather user feedback, troubleshoot issues, and drive continuous improvements based on operational insights.
Stay current with evolving healthcare technology trends, regulatory changes, and industry best practices, proactively recommending innovative solutions to improve system performance and operational scalability
Perform work independently with minimal supervision, demonstrating sound judgment, accountability, and ownership of outcomes
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.

Benefits

An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
A competitive compensation and benefits program;
Excellent Retirement Savings program;
A work-life balance;