AHFA

County of Mecklenburg, NC•Charlotte, NC

9d•Onsite

About The Position

Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations. Position Specific Information A Home For All (AHFA) is a community-wide initiative designed to address the full continuum of housing needs from homelessness response to prevention, stabilization, and long-term housing stability. The initiative supports individuals and families who are experiencing homelessness as well as those who are currently housed but at risk of housing instability, ensuring access to services, resources, and supports that promote long-term stability. Foundation For The Carolinas is a key partner in supporting the initiative through private fundraising to complement and maximize public investments and address system gaps. The Coordinated Entry System (CES) is a comprehensive, person-centered approach used to manage access to housing and supportive services for individuals and families experiencing a housing crisis. Developed by the U.S. Department of Housing and Urban Development (HUD), CES ensures fair and equitable access to assessment, referral, and prioritization based on vulnerability, strengths, and needs. Within AHFA, CES operates as a critical system component while being integrated with upstream prevention, diversion, and stabilization strategies for households at risk of entering homelessness. This position plays a key role in bridging homelessness response, prevention, and housing stability efforts across AHFA-funded and emerging programs. The Sr. Social Services Manager will support the Division Director in the coordination across CES resources for households who are at risk of homelessness and/or housing unstable, homelessness exit pathways, and upstream prevention and stabilization programs. This includes oversight and integration of existing AHFA-funded programs as well as new initiatives designed to strengthen housing stability across the continuum. Housing Innovation & Stabilization Services (HISS) Division of Community Support Services provides leadership, guidance, and services to the community as it relates to the homeless response system, which includes housing stability for vulnerable populations. This work is completed by making data-driven decisions, implementing and monitoring of best and promising practices, and providing direct services. This position is full time onsite at 3205 Freedom Drive, Charlotte, NC 28208.Typical work hours are Monday – Friday from 8:00 AM to 5:00 PM, with flexibility required for meetings, etc. Position Summary Plan, develop, and manage human services programs. This senior-level position is responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements.

Requirements

Minimum of seven years of experience in area of assignment and two years of supervisory experience.
Bachelor’s degree in human services or related field.
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Knowledge of general social work principles and available resources
Knowledge of social services procedures, practices and methods
Knowledge of social services related to federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
Knowledge of case management methods and techniques
Knowledge of services offered by the county and other local public and private community-based service agencies
Knowledge of developing trends and best practices in the specific program area
Skills in supervising and evaluating employees
Skills in prioritizing and assigning work
Skills in managing and executing multiple tasks
Skills in maintaining various confidential records
Skills in evaluating records to ensure accreditation standards are met
Skills in exercising judgment and discretion
Skills in resolving conflict and crisis intervention
Skills in achieving and maintaining effective relationships with clients, other professionals and the general public
Skills in preparing correspondence and comprehensive reports
Skills in working in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs
Skills in working nights and/or weekends for positions in certain departments
Abilities in building partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
Abilities in business acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and tactics
Abilities in collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Abilities in communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Abilities in leadership disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role
Abilities in managing conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Abilities in strategic decision making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational values
Proficient in various computer programs including Microsoft Office Suite

Nice To Haves

Master’s degree in a related field.
Previous experience implementing housing and homeless services programming.
Previous experience managing and providing oversight to staff and related services / programs.
Previous experience with and knowledge of the Coordinated Entry System.

Responsibilities

Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations
Ensure operational efficiency while meeting local, State and Federal guidelines
Develop new program policies and procedures that are continually incorporated into the division
Responsible for budgeting, strategic planning, goal setting, measurement, hiring, retaining staff, and ensuring adequate training needs are met
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines
Review information with teams or staff members to provide guidance and direction in the delivery of services
Establish performance objectives, conduct periodic reviews and monitor progress
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision
Review and analyze activity reports and statistics for continuous assessment and improvement of program operation
Identify information and resources necessary to assess community needs
Assist in the development and implementation of program procedures and policies
Coordinate and align services and activities to monitor performance through data collection and reporting
Participation on committees and work groups both internally and with community partners as needed
May be required to staff shelters in the event of a disaster