AHFA

County of Mecklenburg, NC•Charlotte, NC

3d•Onsite

About The Position

Follow Your Calling, Find Your Career!! Please apply by: Sunday, February 22nd, 2026 Salary Range: $76,328.00 to $95,410.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations. Position Specific Information A Home For All (AHFA) is a community-wide initiative that addresses the full continuum of housing needs, including homelessness response, prevention, stabilization, and long-term housing sustainability. The initiative supports individuals and families who are experiencing homelessness as well as those who are currently housed but at risk of housing instability, ensuring access to services and resources that promote long-term stability. Foundation For The Carolinas is a key partner in supporting AHFA by engaging private funding to enhance and maximize public investments and address system gaps. Mecklenburg County serves as the Collaborative Applicant for the Charlotte-Mecklenburg Continuum of Care (CoC), authorized by the U.S. Department of Housing and Urban Development (HUD). The CoC promotes a community-wide commitment to ending homelessness while also strengthening system coordination to prevent housing loss and support stability. Through coordinated funding and partnerships, the CoC works to rapidly rehouse individuals and families, promote access to mainstream resources, and support pathways toward self-sufficiency. This position will collect, analyze, and translate performance and outcome data across AHFA-funded and CoC funded programs, including homelessness response, prevention, and housing stabilization initiatives. The Senior Management Analyst will provide actionable feedback and insight to contracted providers and County leadership and will assist in the development, oversight, and monitoring of new and existing contracts to ensure alignment with system goals and performance standards. The position will work closely with CoC staff to support the CoC Board by providing data-informed guidance, performance analysis, and continuous quality improvement recommendations across the housing stability system. Position is full time onsite Monday – Friday, 8:00 AM to 5:00 PM. Located at 3205 Freedom Drive, Charlotte, NC 28208. Position Summary Performs research and analysis for an assigned County Department or Division. This lead position is responsible for managing projects, advising management on results and recommending necessary adjustments to department procedures.

Requirements

Minimum of four years of experience in a related field.
Bachelor’s degree in Business Administration, Public Administration or a related field, including but not limited to Social Work, Human Services, Psychology, etc.
May require a valid NC or SC driver's license.
Annual Motor Vehicle Record (MVR) check required
Knowledge of Principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of Business and management principles involved in strategic planning, project management, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Knowledge of Principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
Skills Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Skills Understanding written sentences and paragraphs in work related documents
Skills Talking to others to convey information effectively
Skills Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Abilities Job / Organizational Fit: The extent to which activities and responsibilities available in the job are consistent with the activities and responsibilities that result in personal satisfaction; the degree to which the work itself is personally satisfying; the extent to which an organization’s mode of operation and values are consistent with the type of environment that provides personal satisfaction
Abilities Technical / Professional Knowledge & Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Abilities Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
Abilities Building Strategic Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
Abilities Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements or cultures
Abilities Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Abilities Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Advanced proficiency in various computer applications including Microsoft Office Suite.

Nice To Haves

Master’s degree in Business Administration, Public Administration, Social Work, Human Services, or a related field.
Knowledge and experience with systems related to homelessness and housing stability / prevention.
Previous experience with HMIS (Homeless Management Information System).

Responsibilities

Conducts research and analysis and advise management on results.
Recommends necessary adjustments to department procedures.
Works under the guidance of department management on strategic projects to include assisting in the establishment of goals and objectives.
Responds to requests from State, County, local municipality government, or community stakeholders.
Manages various projects aligned with Strategic Business Plan goals.
Gathers and organizes information about the problem to be solved or the procedure to be improved.
Interviews personnel and conducts on-site observations to determine the methods, equipment, and personnel that will be needed.
Analyzes financial and other data, including revenue, expenditure, and employment reports.
Develops solutions or alternative practices.
Recommends new systems, procedures, or organizational changes.
Makes recommendations to management through presentations or written reports.
Confers with managers to ensure that the changes are working.