Sr. Site Reliability Engineer

Charles Schwab Inc.•Southlake, TX

1d•$120,000 - $159,130

About The Position

Charles Schwab’s Technology Services Cloud Engineers work in a collaborative, leading-edge environment focused on products that help customers pursue their financial goals. This hands-on technical leadership role drives work on the high availability, maintainability, support, and automation of complex application platforms and microservices across Cross Enterprise organizations. The role leads operational delivery and production support, partners with technology and business stakeholders, and helps develop reliable solutions in a fast-changing environment. The engineer leads SRE work, communicates strategic technology plans, and works with senior technology leaders, product owners, business partners, and experienced technologists. The position focuses on proactive monitoring, rapid incident response, troubleshooting and remediation, automation, continuous deployment, and improving application reliability and availability. It also includes documentation, knowledge transfer, and hosting Gameday exercises to promote operational excellence.

Requirements

Experience in Linux/Java software development and architecture, operations, DevOps, or related areas.
Experience leading or managing technology teams, aligning strategy with execution, and mentoring or coaching individual performance.
Demonstrated ability to resolve business- and service-impacting problems, evaluate alternatives, and consult with other technical members of the organization.
Familiarity with database management systems such as Oracle and SQL.
Knowledge of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).
Experience with Continuous Integration/Continuous Delivery (CI/CD) tools such as Bamboo, Go, or related tools.
Experience with Git, JIRA, and related Atlassian tools.
Experience with environment provisioning and deployment automation tools such as Salt, Chef, or Puppet.
Ability to work with global teams.
Flexibility to work in an environment with changing demands and priorities.
Experience with Terraform.
Experience with on-call production support and incident management.

Responsibilities

Lead execution of SRE tasks for Cross Enterprise organizations.
Communicate strategic technology plans to business partners and foster collaboration across technology and business.
Lead analysis and resolution of complex issues involving applications and their environment.
Partner with technologists to plan and deliver solutions, ensure day-to-day support and high availability, and maintain process compliance.
Lead operational delivery and production support, with a focus on proactive monitoring and rapid response.
Monitor systems daily, review system and application logs, and respond to, triage, troubleshoot, and remediate incidents.
Repair and recover from failures; coordinate and communicate with impacted stakeholders and clients, escalating when appropriate.
Monitor and troubleshoot issues across software, application, and network layers.
Develop automation and processes that enable teams to deploy, manage, configure, scale, and monitor applications.
Identify and implement improvements to application reliability and availability.
Develop and manage continuous deployment and integration solutions.
Create and review documentation and processes for recurring issues, standard operating procedures, and knowledge transfer.
Collaborate with Engineering, Scrum, and Operations resources on initiatives to improve system availability and reliability.
Create and host Gameday exercises for customers to achieve operational excellence.
Lead or manage technology teams and mentor or coach individuals.