ESM Tech Lead

HEXAWARE

2d • Remote

About The Position

This is a remote, 3-month contract role for a Sr. ServiceNow Administrator. The primary focus is on ServiceNow Administration, including day-to-day operations, platform maintenance, performance monitoring, incident resolution, version upgrades, instance security management, and providing configuration assistance to developers. The role requires support during business hours (9-5 Central Time) with occasional weekend support.

Requirements

• ServiceNow CSA certification.
• Sound knowledge on ServiceNow platform and products.
• Above average communication skills to handle client interactions.
• Hands-on experience with ServiceNow administration, ITSM, integrations.
• Experience with code reviews & migrations.
• Ability to provide support during support hours: 9-5 Central Time, with occasional support over the weekend.

Responsibilities

• Perform assigned day-to-day operations of ServiceNow platform.
• Maintain the stability and usability of the platform across production and non-production environments.
• Perform application maintenance to include performance monitoring and error identification and remediation.
• Support troubleshooting and resolution of ServiceNow platform incidents.
• Contribute to ServiceNow version upgrade execution.
• Manage ServiceNow instance security: user/group access, administration, access control lists, etc.
• Provide configuration assistance to ServiceNow developers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed