Sr Service Technician

Loram • Billings, MT

10d • Onsite

About The Position

The Sr Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel/rail life.

Requirements

• 1+ years of Field service experience with customer facing role
• 2+ years working in a railroad environment, Field service, and Basic computer skills
• Maintain railroad safety training and certifications
• Currently hold be able to maintain a DOT medical card
• Must possess and maintain a valid driver’s license.
• Successfully pass a pre-employment drug and alcohol test.

Nice To Haves

• Associate degree in Electrical or Mechanical

Responsibilities

• Service top of rail and gauge face lubricator units to specified guidelines.
• Perform lubrication service program for railroad customers.
• Uses logic and methods to solve problems to find effective solutions.
• Understand and adhere to general railroad and Loram operating rules.
• Manage inventory held on maintenance vehicle through company processes.
• Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives.
• Able to work independently.
• Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
• Proactive problem resolution
• Build customer and supplier relations for improved products and services.
• Work with Sales Department to ensure customer expectations are met.

Benefits

• company-sponsored medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• wellness programs
• basic life and AD&D insurance
• voluntary life insurance
• company paid short-term and long-term disability coverage
• 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan
• Employee Assistance Program (EAP)
• behavioral health support
• leaves of absence
• tuition reimbursement
• payroll charity contributions
• adoption assistance
• optional plans such as legal, critical illness, and hospitalization

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree