Sr Field Service Technician

Genuine Parts Company•Hamilton, ON

3d•Onsite

About The Position

Under limited supervision, the Sr Field Service Technician performs complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance, and installation with regional responsibility for equipment and systems.

Requirements

Ability to read hydraulic schematics.
Ability to operate shop equipment safely.
Excellent verbal and written communication skills
Work effectively with customers, peers, and management to resolve client issues.

Nice To Haves

Excellent driving record preferred.

Responsibilities

Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
Responsible for the installation, diagnostics, repair, and support for equipment that is installed and operating at customer sites.
Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
Conducts technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
Works under limited supervision and follows detailed guidelines to work on moderately complex repairs and installations.
Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
Provides technical support and training to customers on operational or maintenance aspects of system equipment.
Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
Assists less experienced Field Service Technicians with addressing customer needs.
May lead small to moderate projects at customer sites.
Performs other duties as assigned.