Sr. Service Parts Quality Engineer

Rivian•Fort Worth, TX

11d•Onsite

About The Position

The Service Part Quality Engineer (SPQE) works with parts, quality, field, production, and Product Development teams to address non-conforming material concerns in the incoming receiving and shipping areas of Rivian’s service network. The role uses Rivian processes based on automotive quality industry standards to research suspect populations, develop inspection criteria and procedures with estimated labor time, and follow up with the service network to complete inspections promptly. Depending on the issue, the SPQE leads problem-solving efforts to establish clean points, corrective actions, and containment plans. When an issue is determined to be supplier-caused, the SPQE may pursue a supplier chargeback. This individual-contributor position requires cross-functional leadership to determine actions within and outside Rivian. It is located at a Rivian Part Distribution Center in Shepherdsville, Kentucky; Carneys Point, New Jersey; or Haslet, Texas.

Requirements

Three to seven years of quality-related experience or relevant logistics/manufacturing quality experience.
Proficiency in JIRA and 3DX tools, including ENOVIA and CATIA.
Ability to understand supplier-proposed containments and provide feedback to improve proposals.
Knowledge of automotive quality processes and problem-solving methods.
Strong self-starter who works proactively.
Ability to work in a diverse and dynamic team environment.
Ability to lead internal and external entities in support of Rivian and its customers.
Ability to pivot quickly and plan effectively as business needs evolve.
Effective technical and professional communication skills for leading complex problem-solving strategies.
Effective listening skills to determine actions and recommendations with the global supply chain.

Nice To Haves

Bachelor of Science in Engineering, Bachelor of Arts in Supply Chain, or other relevant experience.

Responsibilities

Respond to supplier quality issues by implementing containment actions and beginning the initial problem-solving process.
Follow up with suppliers and hold them accountable for completing root-cause and preventive actions related to containments, and for supplier chargebacks as applicable.
Act as the onsite liaison for part quality issues, supplier visits, and rework requirements at Part Distribution Centers.
Lead cross-functional discussions to address suspect parts and related corrective actions, providing visibility to affected parties.
Work with Part Distribution Center teams to ensure proper communication of issues, execution, and accountability for service-level agreements.
Apply supply chain management expertise to understand product supply and demand for the service network and escalate risks to affected teams.
Ensure key metrics are met and report on achievement of targets related to the Part Distribution Center and service part quality requirements.