Sr Service Partner - Insurance Services, H&B

Paychex•Phoenix, FL

About The Position

Works independently to provide customer service for multiple Paychex products. Maintains positive customer relations and resolves customer claims and complaints fairly, effectively, and in accordance with Paychex policies and procedures. Proactively educates and informs clients, initiates improvements based on client feedback, and applies specialized depth and breadth of expertise across multiple Paychex products. Interprets internal or external issues and recommends solutions and best practices, solves complex problems from a broad perspective, and may lead functional teams or projects. The role cultivates relationships with clients and partners, consults on opportunities to enhance the service experience, supports process improvements, documents interactions, and mentors less experienced teammates. The position requires eligibility for applicable insurance licensing in all 50 states. Employees who are not already licensed must obtain the necessary licenses within 90 calendar days of their official start date and maintain eligibility throughout employment. Paychex Insurance Agency, Inc. covers the cost of up to two attempts to pass a state insurance licensing exam, including exam materials and testing fees; additional attempts are at the employee's expense.

Requirements

Eligibility for applicable insurance licensing in all 50 states is required.
If not currently licensed, obtain the necessary insurance license(s) within 90 calendar days of the official start date and maintain eligibility throughout employment.

Nice To Haves

Bachelor's degree preferred.
Two years of health and benefits experience preferred.

Responsibilities

Cultivate strong relationships with key clients and internal and external partners to deliver advanced quality service.
Consult with clients and other partners to identify opportunities to enhance the Paychex service experience.
Maintain advanced working knowledge of multiple Paychex products, industry practices, and procedures.
Identify and implement opportunities for large-scale process improvements.
Demonstrate advanced skill with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
Represent the team on projects and initiatives as needed.
Mentor less experienced teammates.
Document interactions and use the information to improve service.
Obtain required insurance license(s) within 90 calendar days of the official start date if not currently licensed, and maintain eligibility throughout employment.