Sr. Service Engineer

Rolls-Royce

7d•Onsite

About The Position

This position is responsible for Quality Service Manager topics, KPI’s, non-conformities relating to the company’s strategic/direct customers. This includes the job functions listed below. The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide. At the heart of our business is the unrivalled dedication and technical expertise of our people. To support them we provide an environment of caring and belonging where everyone is themselves and supports each other.

Requirements

Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Bachelors’ degree in Engineering, Mechanical, Electrical or Manufacturing engineering plus 5 years of mechanical, electrical, manufacturing or quality engineering experience with large industrial equipment or 9 years of mechanical, electrical, manufacturing, or quality engineering experience with large industrial equipment.

Nice To Haves

Strong knowledge and proven application of 8D methodology.
Strong knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the production of large industrial equipment.
Strong knowledge of quality control, raw materials, manufacturing processes, costs, and other techniques for maximizing the effective manufacture of large industrial equipment.
Excellent communication and interpersonal skills, with the ability to interface effectively at all levels of the organization.
Excellent analytical and problem-solving skills
Self-starter possessing strong initiative and teamwork
Proficient with PC and MS Office Suite
Familiar with plant operations and equipment
Knowledge of engine and genset components and products
Knowledge of genset performance requirements
Knowledge of gauge and test equipment

Responsibilities

Primary point of contact for assigned customers on Quality topics.
Guide the company towards exceeding respective customer quality metrics. This includes tracking and reporting customer Quality KPIs; identifying improvement areas; and working with stakeholders to identify and implement corrective measures.
Investigate product failures (found at enclosure vendors, customer complaints and issues logged in various platforms along the site installation process.) to determine validity of claims and determine the source/causer of non-conformances.
Use 8D/A3 methodology to collaborate with responsible departments in determining root causes and implementing long-term corrective actions.
Update the status of quality topics on respective customer platforms as well as on local tracking tools.
Represent Rolls-Royce Solutions at customer quality meetings, prepare and present periodic quality reports as needed.
Carry out product inspections from time to time, including First of Kind inspections and product audits.
Continually improve and document processes for your assigned customers.
Keep management updated of progress, developments, and pending problems.
Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
Perform special projects as required.

Benefits

base pay
discretionary bonus plan
health, dental, vision, disability, life and accidental death & dismemberment insurance
a flexible spending account
a health savings account
a 401(k) retirement savings plan with a company match
Employee Assistance Program
Paid Time Off
certain paid holidays
paid parental and family care leave
tuition reimbursement
a long-term incentive plan