Sr. Service Engineer, Low Voltage Electrical

Rivian•Irvine, CA

2d•Onsite

About The Position

As a Sr. Service Engineer, Low Voltage Electrical, you will serve as the primary conduit between technicians in the field and design engineering for the vehicle program(s) assigned to you. You will foster discussions with engineering, ensuring that serviceability is kept at the forefront of new design. After the launch of your program(s) you will work with technicians as they service the vehicle and use your creativity and knowledge to come up with new ways to service the vehicle when the design is not able to be changed.

Requirements

BS in a relevant engineering discipline
Five years’ low voltage electrical engineering experience in the automotive or comparable industry
Experience developing or servicing automotive electrical hardware, is strongly preferred
Ability to work with various interpersonal and communication styles, to effectively define and resolve issues with cross-functional teams in a technology-focused environment
A proven track record of exemplary organization, is preferred
Usage of the following in detail: network topology diagrams, logical schematics, wire harness physical drawings, wire lists, spliced pigtail wires, and overlay cables
CAE design tool proficiency; 3DEXPERIENCE CATIA, Capital HarnessXC, Altium Designer, or equivalents
Proven success championing feature or attribute requirements in a complex, design-focused environment
Established analytical and problem-solving capabilities, with an intuition for overcoming challenges which are unusual and complex
Capable of considering the big picture at all times, with the ability to zoom into issues when needed
Ability to travel 5-10% as required
Ability to stand, sit, or walk for 8-10 hours per day
Required to communicate using phone and/or e-mail
Ability to view, read, and interpret documents
Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations

Responsibilities

Oversee certain aspects of design for serviceability on new vehicle programs as it pertains to the low-voltage electrical system and be able to influence cross-functional teams to incorporate service standards as needed
Develop new and existing standards, then drive requirements into the engineering development process
Define the service part BoM strategy for electrical devices, electronic control modules, wire harnesses, and service unique parts; advocate for minimizing program lifecycle costs while considering all stakeholders
Review engineering change proposals and actions; identify impacts to service parts, tools, or process and follow up with the relevant stakeholders to resolve concerns
Verify repairs and field action instructions can be performed accurately and precisely by technicians
Effectively collaborate with service tool engineering, service parts, diagnostic engineering, service documentation, training, and other stakeholders, to enable technicians to successfully repair Rivian vehicles
As needed, ensure that service procedures are being properly applied in the field
Identify, define, and escalate emerging concerns into a closed loop issue resolution system
Track serviceability metrics across multiple products and implement continuous improvement