Sr. Service Dispatch Coordinator

Danaher•Indianapolis, IN

13h•Remote

About The Position

The Sr. Service Dispatch Coordinator for Beckman Coulter Diagnostics is responsible for support of the Service Organization and Beckman Coulter Customers and will be responsible for ensuring that critical equipment in hospitals, doctor's offices, reference laboratories, and research institutes across the country are serviced and maintained in an efficient manner. This position reports to the Field Service Supervisor and is part of the Service Organization located in Indianapolis, IN and will be a Remote role. In this role, you will have the opportunity to: Lead the planning and scheduling of field resources for Installations, Preventative Maintenance, and Field Modifications while balancing the urgent needs of a complex customer base for Emergency Repairs for that same instrumentation Utilize Service Max and Oracle to perform critical tasks such as retrieving customer and other installed base information, inventory availability, part order status, work order updates, and to make changes as required with a sense of urgency Partner with the Field Service teams at all levels of seniority to support customer’s needs and drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities and manage the strategic scheduling of Field Service resources while balancing competing priorities such as Product Training; Mentoring; Inventory Cycle Counts; Vehicle Maintenance and Time Off

Requirements

High School Diploma or GED
4+ years of experience in a Coordination/Dispatching environment or related customer service experience
Knowledge of standard Computer Administrative Tools (Windows, MS Office, Teams, Outlook)

Nice To Haves

Project coordination experience including managing competing priorities in a fast-paced environment
Knowledge of Oracle/Service Max or similar SMS is desired
Effectively demonstrating communication with all levels of leadership

Responsibilities

Lead the planning and scheduling of field resources for Installations, Preventative Maintenance, and Field Modifications while balancing the urgent needs of a complex customer base for Emergency Repairs for that same instrumentation
Utilize Service Max and Oracle to perform critical tasks such as retrieving customer and other installed base information, inventory availability, part order status, work order updates, and to make changes as required with a sense of urgency
Partner with the Field Service teams at all levels of seniority to support customer’s needs and drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities and manage the strategic scheduling of Field Service resources while balancing competing priorities such as Product Training; Mentoring; Inventory Cycle Counts; Vehicle Maintenance and Time Off