Sr. Service Associate
About The Position
Allworth Financial is an independent investment financial advisory firm specializing in retirement planning, investment advising, and 401(k) management. We offer a direct approach to financial planning, delivering long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement. As a high-growth, private equity-backed, multi-branch Registered Investment Advisor founded in 1993, Allworth is primarily a fee-based, employee-centric fiduciary advisory firm that emphasizes client well-being and education. The business is a multi-billion dollar firm on track for continued growth through acquisitions and strong organic growth. Allworth is recognized as a great place to work, having received the "Circle of Excellence" award for employee and client satisfaction in 2021 and recognized as a Barron's Top 40 RIA in 2024. Our Service Team consistently strives for service excellence. Sr. Service Associates work with our Service team and provide support to our Financial Advisors, playing a key role in providing exceptional service to clients. This role supports both clients and advisors with a focus on addressing inquiries, managing client accounts, and ensuring smooth operations. The individual will handle day-to-day client requests, manage paperwork, and assist with account transactions, working closely with senior team members to maintain a high standard of service. This is a full-time, non-exempt position based in our Roseville office and requires five days per week on-site.
Requirements
- 5-8 years of experience in a client-facing administrative role within the financial services industry
- GED required
- Strong communication skills with the ability to manage client relationships
- Experience with CRM systems
- Proficiency with Microsoft Office Suite
Nice To Haves
- BS/BA degree preferred
- Knowledge of regulatory requirements and industry best practices is a plus
- Detail-oriented with a strong focus on accuracy
- Ability to multitask and prioritize in a fast-paced environment
Responsibilities
- Serve as a point of contact for clients, responding to calls and emails, addressing their needs and inquiries in a timely manner
- Coordinate and manage client appointments, ensuring all logistics and documentation are prepared
- Process client requests, including account transactions, and paperwork in compliance with firm procedures
- Support the onboarding process for new clients, ensuring a smooth and positive first experience
- Work with custodians and internal teams to resolve any issues related to account maintenance, transfers, or service requests
- Provide notary services for client transactions as needed
- Assist in maintaining accurate client records and ensure all documentation is up to date
- Work with financial advisors to understand client preferences and goals and help relay that information accurately
Benefits
- Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
- Dental insurance with MetLife
- Vision insurance with VSP
- Optional supplemental benefits
- Healthcare savings accounts with company contribution
- Flexible spending accounts
- Flexible working arrangements
- Generous 401K contributions
- 15 days of paid time off annually during the first three years of employment (for Non-Exempt associates)
- 11 Paid Holidays
- Option to participate in our Equity Purchase Program
- Future growth opportunities within the company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
