Sr. Service Accountant - Team Support

Baker Group • Ankeny, IA

7d

About The Position

The Sr. Service Accountant – Team Support works closely with Service Accountants and Service Contract Administrators to support accurate service billing and accounting, consistent processes, and strong internal and external customer service. The position helps foster a collaborative, high-performing environment aligned with Baker Group’s Core Values.

This role performs day-to-day service accounting activities and serves as a subject-matter expert for BuildOps and Spectrum. It works closely with the Service Office Operations Leader on Service Accounting processes, systems, and continuous improvement. The position reports directly to the Service Office Operations Leader, with a secondary reporting relationship to the Controller on accounting-related matters.

Requirements

• High school diploma or GED.
• At least five years of experience in accounting, billing, or related financial operations.
• Knowledge of billing and collection processes.
• Knowledge of sales and use taxes.
• Knowledge of Microsoft 365, including Outlook, Excel, and Word.
• Strong analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to effectively prioritize and delegate work.
• Ability to understand workflows across multiple systems and identify inconsistencies or issues.
• Ability to work independently and collaboratively.
• Excellent verbal and written communication skills.
• Ability to adapt to new systems, processes, and business requirements.
• Ability to lead and support change.
• Commitment to ethical integrity.
• Ability to maintain a high degree of confidentiality.

Nice To Haves

• Previous experience leading a team.
• Experience in construction or service accounting.
• Experience with Spectrum and/or BuildOps.

Responsibilities

• Train, coach, and mentor Service Accountants and Service Contract Administrators.
• Establish, communicate, and maintain consistent procedures, standards, training, and documentation across the service billing team.
• Assist team members with workload and capacity to maintain balance, accuracy, and efficiency.
• Review and approve service invoices and journal entries, and audit work orders for accounting accuracy.
• Review service contract setup and billing, and assist with complex accounting and billing issues.
• Enter and maintain service labor and equipment rates.
• Maintain knowledge of sales and use tax requirements and provide guidance to the team.
• Assist team members with accounts receivable and collection activities to support timely cash flow.
• Serve as the Service Accounting subject-matter expert for BuildOps and Spectrum, including processes and data flow between the systems.
• Troubleshoot system issues and partner with IT, BuildOps, Accounting, and Service leadership on system changes, testing, enhancements, and process improvements.
• Understand Service department processes, billing models, labor costs, and the overall business model to support the team and Service operations.
• Collaborate with the Service Office Operations Leader on process changes, department goals, customer needs, and continuous improvement.
• Provide backup support for Service Accountant and Service Contract Administrator responsibilities as business needs require.
• Lead or assist with special projects.
• Provide mentorship and training to new Service Accountants and Service Contract Administrators.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED