Sr. Service Accountant - Team Support

Baker Group • Ankeny, IA

6d

About The Position

The Sr. Service Accountant – Team Support works closely with the Service Accounting team, including Service Accountants and Service Contract Administrators, to foster a collaborative, high-performing environment aligned with Baker Group’s Core Values. The role performs day-to-day service accounting activities to support accurate billing and accounting, consistent processes, and strong internal and external customer service. It serves as a subject-matter expert for BuildOps and Spectrum and works closely with the Service Office Operations Leader to support Service Accounting processes, systems, and continuous improvement.

The position reports directly to the Service Office Operations Leader, with a secondary reporting relationship to the Controller on accounting-related matters. Duties are typical but not exclusive or all-inclusive; other duties may be required and assigned.

Requirements

• High school diploma or GED.
• A minimum of five years of experience in accounting, billing, or related financial operations.
• Knowledge of billing and collection processes.
• Knowledge of sales and use taxes.
• Knowledge of Microsoft 365, including Outlook, Excel, and Word.
• Strong analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to effectively prioritize and delegate work.
• Ability to understand workflows across multiple systems and identify inconsistencies or issues.
• Ability to work independently and collaboratively.
• Excellent verbal and written communication skills.
• Ability to adapt to new systems, processes, and business requirements.
• Ability to lead and support change.
• Commitment to ethical integrity.
• Ability to maintain a high degree of confidentiality.

Nice To Haves

• Previous experience leading a team.
• Experience in construction or service accounting.
• Experience with Spectrum and/or BuildOps.

Responsibilities

• Support Service Accountants and Service Contract Administrators through training, coaching, and mentoring.
• Establish, communicate, and maintain consistent procedures, standards, training, and documentation across the service billing team.
• Assist team members with workload and capacity to maintain balance, accuracy, and efficiency.
• Review and approve service invoices and journal entries, and audit work orders for accounting accuracy.
• Review service contract setup and billing and assist with complex accounting and billing issues.
• Enter and maintain service labor and equipment rates.
• Maintain knowledge of sales and use tax requirements and provide guidance to the team as needed.
• Assist team members with accounts receivable and collection activities to support timely cash flow.
• Serve as the Service Accounting subject-matter expert for BuildOps and Spectrum, including processes and data flow between the systems.
• Troubleshoot system issues and partner with IT, BuildOps, Accounting, and Service leadership on system changes, testing, enhancements, and process improvements.
• Understand Service department processes, billing models, labor costs, and the overall business model to support the team and Service operations.
• Collaborate with the Service Office Operations Leader on process changes, department goals, customer needs, and continuous improvement.
• Provide backup support for Service Accountant and Service Contract Administrator responsibilities as business needs require.
• Lead or assist with special projects.
• Provide mentorship and training to new Service Accountants and Service Contract Administrators.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED