Sr. Service Account Manager- Atlanta, GA

Trane Italia•Atlanta, GA

29d•Onsite

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. The Sr. Service Account Manager will lead customer conversations with business level insights to establish value and create demand, acting as a facilitator to help customers buy. This includes developing project business cases, financial proformas, and validating business outcomes. The role involves gathering and validating preliminary information, performing facility walkthroughs, and reviewing construction plans. This position requires a consultative and strategic approach to pursue new business and grow existing account relationships, along with strong skills in conflict management, initiative, industry and market analysis, prioritization, problem solving, and team selling.

Requirements

5+ years of demonstrated experience or Bachelor’s Degree in Arts/Sciences (BA/BS)
5+ years of solution sales experience with a track record of achieving and exceeding sales targets
A desire to understand our business and passion to connect current and potential customers with service offerings designed to create efficient and sustainable buildings.
Ability to engage multiple stakeholders, influencers, and key decision makers.
Demonstrated ability to generate and qualify leads, facilitate customer conversations with business level insights to establish value and create demand, close new business and the grow existing account relationships.
Strong financial and business acumen and self-starter mindset.
Available for local travel.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Responsibilities

Leads customer conversations with business level insights to establish value and create demand.
Actively listen to identify concerns.
Acts as a facilitator to help the customer buy, including developing project business case, financial proforma, and validating business outcomes.
Gather and validate preliminary information, perform facility walkthroughs, construction plan review or other requirements.
Conflict Management: Managing complaints, resolving conflicts, and negotiating solutions to reconcile differences while maintaining positive relationships.
Consultative Selling: Forming trusting relationships with clients and allowing them to communicate their requirements and desires then offering solutions that provide value and meet their needs.
Take a consultative and strategic approach to pursue new business and grow existing account relationships.
Initiative: Proactively assessing a situation and taking action without direction from someone else in anticipation of future problems, needs, or opportunities.
Industry and Market Analysis: Gathering and analyzing information and deriving insights about the context in which a business operates to identify opportunities and threats.
Effectively target and identify opportunities.
Facilitate discovery.
Qualify opportunities early in the buying and selling process.
Prioritization: Developing specific goals and plans to prioritize, organize, and accomplish your work.
Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Team Selling: Working with sales teams to understand customer requirements, promote the sale of company products, and provide sales support.