Sr. Security Supervisor, Full Time (Crypto.com Arena)

AEG Worldwide•Los Angeles, CA

17h•Onsite

About The Position

Reporting to the Security Management Team, the Sr. Security Supervisor will supervise Security Officers at Crypto.com Arena and/or Peacock Theater, representing the organization in an exemplary manner. AEG has played a pivotal role in transforming sports and live entertainment for over 20 years, hosting millions of guests annually and promoting thousands of shows and events worldwide. AEG is committed to innovation, artistry, and community, leveraging its extensive network of venues, sports franchises, music brands, entertainment districts, ticketing platform, and sponsorship activations to create memorable moments. The company strives to build a diverse and inclusive workforce that reflects its audience and supports its communities, while minimizing environmental impact through sustainable practices. Crypto.com Arena is recognized as one of the world's busiest and most successful venues, hosting major sports teams and high-profile events.

Requirements

High School Diploma or its equivalency.
A minimum of 3-4 years of related work experience, including supervisory experience.
Previous security experience and current Guard Card required.
Strong interpersonal and communication (written and verbal in English) skills.
Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel).
Ability to multi-task and perform under pressure.
Ability to establish/maintain effective working relationships with building staff, guests, clients and vendors.
An understanding of the rules of law and relevant penal codes pertaining to security.
Strong teamwork etiquette.
Flexibility to adapt to changes in assignment per event.
Ability to maintain patron, team member, and company confidentiality.
Ability to lift, carry, push, and pull up to fifty (50) pounds with or without reasonable accommodations.
Ability to stand/walk and climb stairs for more than four (4) hours; ability to run; ability to talk, listen, and observe continuously.
Available to work at least five (5) event shifts per week, including evenings, weekends, and holidays.

Nice To Haves

Bilingual (Spanish) a plus.
Previous experience working in a similar sports/entertainment facility environment.
At least one (1) year of experience supervising and leading a team.
CPR / AED / First Aid Training.

Responsibilities

Uphold the Security Department’s directives, focusing on protecting the safety and security of guests, team members, and assets with respect for dignity and legal rights.
Resolve escalated security situations, providing appropriate warnings and completing ejections/arrests if warranted.
Ensure enforcement and compliance of the venue’s Event Policies.
Assist with directional and informational inquiries.
Serve as an escalation point for complaints/issues.
Document all major/minor incidents.
Represent Crypto.com Arena and/or Peacock Theater and the Security Department in an exemplary manner.
Perform a variety of duties, adapting to changing tasks without loss of efficiency or composure.
Deploy staff for events, assigning appropriate shifts, breaks, and necessary equipment.
Train staff in basic guest service and security skills.
Monitor staff interactions with guests, clients, artists/athletes, and team members to ensure a safe, secure, and comfortable entertainment experience.
Provide leadership and guidance to staff, serving as a mentor/coach.
Provide timely, appropriate feedback to staff on performance, both positive and corrective.
Communicate escalated team member issues to the Security Management Team.
Administer appropriate performance reviews, counseling, and disciplinary documentation.
Accept responsibility for the performance and conduct of the assigned security team.
Exhibit leadership qualities, motivate staff, and lead by example.
Assist with Department hiring, including conducting interviews and assisting with new hire orientation training.
Assist with Department training, including an expanded role in the daily training program.
Assist with training new Security Supervisors.