Sr Security Officer

St. Jude Children's Research Hospital•Memphis, TN

1d•Onsite

About The Position

The Sr Security Officer is responsible for uniformed patrols and crime prevention services to protect life and property. This role involves proactively supporting and maintaining a positive rapport with patients, parents, caregivers, families, staff, and visitors, while enforcing St. Jude policies and regulations. The officer coordinates with Security Management in the preliminary and follow-up investigation of complaints, reports offenses and disruptions, and provides written incident reports and maintains records.

Requirements

High school diploma/GED required
2+ years of security related experience (e.g., security program, police organization, military branch, conflict counselling)
Experience in data entry and working in emergency situations and fast pace stressful environment
Must have a valid driver’s license from the employee’s state of residence and be insurable by St. Jude's insurance carrier
Must attain Licensed Unarmed Security Officer certification for the State of Tennessee within 60 days of employment
Evaluates situations quickly, foresees problems and selects effective solutions; modifies approach if appropriate
Pilots new approaches with a curious and open mind
Seeks out new improvements and opportunities
Inquires effectively to understand underlying needs/issues and provide relevant responses
Presents technical information/reports in a simple and concise manner
Engages with critical stakeholders to keep them abreast of updates and understand changes in plans if any
Plans well in advance with awareness of critical milestones/objectives and own scope of delivery
Anticipates potential resource requirements or roadblocks, and identifies alternatives
Thinks through competing priorities and sets realistic targets, builds in reviews, and monitors progress to ensure quality and timeliness
Able to investigate and resolve security incidents, under minimal supervision
Maintains up to date and accurate records of incidents and problems/issues as needed
Showcases good understanding of security policies, procedures and applicable laws (e.g., Crime- felony, misdemeanor, federal and state laws)
Performs a wide variety of duties in support of security requirements, with minimal supervision
Undergoes and clears necessary background checks and driving skills
Successfully complete a physical/health screening examination by Occupational Health, which includes a drug screening; successfully meet and maintain Campus Safety and Security physical requirements
Must pass a criminal background investigation; have and maintain a clean motor vehicle driving record

Nice To Haves

Some experience with computer systems, including Microsoft Office (Word/ Excel etc.), with some experience maintaining records
Proven performance in earlier role

Responsibilities

Provide institution-wide flawless customer service by responding to inquiries and resolving issues or complaints (e.g., issuance of personnel badges and hangtags)
Act as a communication specialist during emergency situations (e.g., Fire, Severe Weather, 911 Calls)
Coordinate with Security Management in the preliminary and follow-up investigation of complaints
Maintain daily reports & records and provide written incident reports on all activities during their given shift (e.g., offenses, disruptions)
Patrol assigned areas on foot or in vehicles assigned to Security and/or Transportation
Conduct security inspection of campus facilities and areas, reporting conditions as necessary
Direct pedestrian and vehicle traffic and enforce campus parking regulations as needed
Provide security and transportation services for VIP’s and other dignitaries
Provide escort for money handling facilities
Operate security related equipment such as computers, radios, electronic access control systems, intercoms, and closed-circuit televisions
Assist with regulatory compliance activity related to performing security services, such as DNV Environment of Care standards
Perform other duties as assigned to meet goals and objectives of the department and institution
Maintain regular and predictable attendance