Sr Scheduler - Hybrid option

Munson Healthcare•Traverse City, MI

2d•Hybrid

About The Position

Communicates effectively with patients, staff and physicians to ensure clear understanding of initiatives and implementation process. Engages and collaborates with patients, families, staff, and providers within the office and the greater community, as applicable, to schedule surgeries, pre-op physicals, and testing in a timely manner, creating and promoting a professional image, including outstanding telephone courtesy, pleasantness, the ability to keep their composure and the use of judgment and tact in dealing with others. Identifies ways to streamline the surgical scheduling process to increase its efficiency, thereby increasing patient satisfaction, improving patient care, and increasing revenue. Utilizes electronic systems as much as possible to ensure that others within the Munson Healthcare System have access to records. Ensures that prior authorizations are completed as required for surgical procedures in a timely manner as required by individual insurances. Additionally, identifies how prior authorizations can be managed more effectively in a more efficient manner. Ensures that documentation is complete to support the accurate billing of surgical procedures, i.e., insurance verification, prior authorization, etc.

Requirements

High school diploma required.
Superior customer relationship skills.
Proven ability to communicate effectively and accurately, verbally and in writing with all levels.
Must be able to work independently and prioritize projects and timelines within a flexible schedule.
Knowledge of MHC’s automated information systems.
In lieu of an Associate’s Degree, candidate must have 5 years’ experience in a highly demanding, customer driven fast-paced, professional work environment that included acute attention to detail, multifaceted work demands with emphasis on quickly prioritizing and resolving a high volume of scheduling needs, preferably in a health care environment.

Nice To Haves

Associates degree in business, accounting, medical office management, medical administration, secretarial science, health services administration, or related degree preferred.

Responsibilities

Communicate effectively with patients, staff, and physicians to ensure clear understanding of initiatives and implementation process.
Engage and collaborate with patients, families, staff, and providers to schedule surgeries, pre-op physicals, and testing in a timely manner.
Promote a professional image through outstanding telephone courtesy, pleasantness, composure, judgment, and tact.
Identify ways to streamline the surgical scheduling process to increase efficiency, patient satisfaction, patient care, and revenue.
Utilize electronic systems to ensure access to records for others within the Munson Healthcare System.
Ensure prior authorizations are completed as required for surgical procedures in a timely manner.
Identify methods for more effective and efficient management of prior authorizations.
Ensure documentation is complete to support accurate billing of surgical procedures (e.g., insurance verification, prior authorization).