Scheduler II - Hybrid

US Anesthesia Partners, Inc.•Nashville, TN

3d•$22 - $35•Hybrid

About The Position

The Scheduler II performs all aspects of scheduling to include daily, nightly, and weekend assignments as defined by the specific needs of the division and in compliance with the guidelines and directives issued by the Board of Directors and Scheduling Committee. This includes but is not limited to answering incoming calls from surgeon’s staff, hospitals, surgery centers, and patients, entering data, and maintaining multiple databases. At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska.

Requirements

High school diploma required
3-5 years’ related experience and/or training at this level, or equivalent combination of education and experience.
Knowledge of medical practices and terminology.
Ability to lead and train lower levels.
Proficient in Microsoft Office to include Word, Excel, and Outlook.
Experience with a multi-line phone system.
Ability to handle a large volume of phone and computer work.
Ability to read, analyze, and interpret business reports, professional journals, technical procedures, and government regulations.
Ability to present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to establish and maintain effective working relationships with others.
Must have a flexible schedule with the ability to work shifts varying daily from 6:30 am to 6:30 pm, including overtime when needed.

Nice To Haves

bachelor’s degree preferred
Previous surgery scheduling experience is preferred but not required.

Responsibilities

Performs tasks with minimal supervision, including setting schedules, running the day, entering/reviewing cases, and talking to providers, surgeons, patients, and facilities with little to no supervision.
Completes daily summaries and check-outs independently.
Communicates to manager or physician liaison if short on manpower or if issues arise when making the schedule.
Performs call trades and swaps for providers independently.
Posts all cases according to division specifics to include general patient demographics, procedure, diagnosis, location, time of case, and estimated time required for completion.
Coordinates next day’s schedule with designated physician; coordinates all added, emergency, and changes to current day’s schedule with designated physician.
Utilizes advanced understanding of call trades and swaps for providers.
Ensures the division has sufficient staff to cover all surgeries to include always keeping the call rotation current with the help of the physician scheduler.
Maintains master meeting calendar, providers call information for accounting, and providers vacation tracking information for accounting.
Creates and manages the holiday call schedule.
Trains all new scheduling employees as assigned by the scheduling manager/director.
Participates and trains new employees on the quarterly schedule. Helps maintain team lists and call equalization reports. Ensures the quarterly scheduling document is up to date.
Assists with various reports daily and ensures that lower levels are providing updates as needed.
Maintains physician preferences and surgeon information in scheduling software and shares this information with the department.
Writes and maintains scheduling policies and procedures.
Communicates with the scheduling chair, CGB, scheduling director, and operations as needed.
Maintains all department documents.
Ensures adherence to policies and procedures and maintains the ability to explain rules and procedures as needed to lower levels and team.