Sr. Salesforce Consultant, Field Service
About The Position
NeuraFlash, Part of Accenture, is redefining the future of business through AI and groundbreaking technologies like Agentforce. As a leader in AI, AWS, and Salesforce innovation, they craft intelligent solutions integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, and more to revolutionize workflows, elevate customer experiences, and deliver tangible results. They are seeking a Salesforce Sr. Consultant to join their Field Service team. In this role, you will bring Salesforce project implementations to life by working with customers to understand their business, identify requirements, and design, develop, QA, and launch their solutions. You will collaborate with a talented team, exciting customers, and partner closely with Salesforce and AI Teams.
Requirements
- 4+ years project experience in a hands-on position
- 3+ years of experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform
- Hands-on experience on building Custom Applications, Lightning Experience, Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance
- Client Facing Experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, Enterprise Application Architecture
Nice To Haves
- Any Salesforce Certifications is a Plus, preferably Salesforce Service Cloud, Experience Cloud, Sales Cloud or Field Service Consultant
- BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
- Solid understanding of Salesforce Platform and its architecture
- Attention towards detail – detail oriented
- Strong team player with great communication skills
- Keep an open mind and must be flexible to change
Responsibilities
- Work with customers to define requirements, propose & deliver solutions
- Architect and build best-in-class implementations of Service Cloud and Field Service
- Configure Salesforce Solutions using point and click tools available on the platform eg. Process Builder and Visual Flows
- Understand and leverage Salesforce Platform to implement scalable solutions
- Partner with the Artificial Intelligence team to create innovative Salesforce solutions for customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches
Benefits
- Remote & In-Person work options
- Flexibility in work schedule
- Collaboration opportunities
- Celebratory company culture
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
