Sr. Salesforce Consultant, Field Service
About The Position
NeuraFlash, Part of Accenture, is redefining the future of business through AI and groundbreaking technologies like Agentforce. As a leader in AI, AWS, and Salesforce innovation, they craft intelligent solutions integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, and more to revolutionize workflows, elevate customer experiences, and deliver tangible results. They are seeking a Salesforce Sr. Consultant for their Field Service team. In this role, consultants bring Salesforce project implementations to life by working with customers to understand their business, identify requirements, and design, develop, QA, and launch solutions. This role offers the opportunity to make significant contributions working with a talented team, exciting customers, and partnering closely with Salesforce and AI Teams.
Requirements
- 4+ years project experience in a hands-on position
- 3+ years of experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform
- Hands-on experience on building Custom Applications, Lightning Experience, Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance
- Client Facing Experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, Enterprise Application Architecture
Nice To Haves
- Any Salesforce Certifications is a Plus, preferably Salesforce Service Cloud, Experience Cloud, Sales Cloud or Field Service Consultant
- BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
- Solid understanding of Salesforce Platform and its architecture
- Attention towards detail – detail oriented
- Strong team player with great communication skills
- Keep an open mind and must be flexible to change
Responsibilities
- Work with customers to define requirements, propose & deliver solutions
- Architect and build best-in-class implementations of Service Cloud and Field Service
- Configure Salesforce Solutions using point and click tools available on the platform eg. Process Builder and Visual Flows
- Understand and leverage Salesforce Platform to implement scalable solutions
- Partner with the Artificial Intelligence team to create innovative Salesforce solutions for customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches
Benefits
- Compensation varies based on location, role, skill set, and experience.
- Equal Employment Opportunity Statement: Employment decisions made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
- Remote & In-Person options available.
- Travel commitment of up to 25% for certain roles.
- Flexibility in working hours.
- Collaborative work environment with opportunities for feedback.
- Celebration of team successes and fun activities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
