Sr. Salesforce Administrator

First National Bank•Omaha, NE

6d•$89,828 - $148,215•Hybrid

About The Position

The Sr. Salesforce Administrator is responsible for the end-to-end management of designated systems applications and their supporting infrastructure. This role combines technical expertise with business acumen to ensure optimal system performance, reliability, and continuous improvement. The specialist works collaboratively with stakeholders to implement enhancements, provide technical support, and develop reporting solutions that meet business objectives.

Requirements

Bachelor’s Degree in Management Information Systems, Computer Science or other technology related field or equivalent years of experience
5+ years of experience in Information Technology environment
5+ years of Salesforce experience
Experience working with third-party vendors (vendor hosted and on premise)
Experience working in an Agile Scrum environment
Demonstrate a consultative approach with the ability to analyze stakeholder’s needs
Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions
Good written and verbal communication, including technical writing skills
Demonstrate problem solving and analytical skills in order to debug and troubleshoot issues
General knowledge of Microsoft Office products
Ability to multi-task while adhering to multiple timetables of completion
Ability to conduct cost/benefit analysis
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

nCino support, configuration, and maintenance experience
Salesforce Admin and/or Platform Developer certified
Understanding of banking Commercial lending process or other LOS applications
Experience with monitoring tools (i.e. Splunk, Dynatrace, Datadog)

Responsibilities

Maintain, install, and configure system application and supporting infrastructure to meet business objectives.
Monitor, patch and deploy changes on the application and supporting infrastructure.
Testing and facilitating end user business testing on application functions and upgrades.
Performance, reliability, and maintenance of assigned applications(s) including completion of upgrades and implementations
Work closely with capability owner, business units, and third-party vendors in order to lead system enhancements
Performs escalation support and issue resolution through research across multiple systems and data
Provide input into the application roadmap for further improvement and development as an expert on the assigned applications
Analyze new data requests and create recommendations for the development of new system reporting.
Seeks opportunity to learn, automate, document, share, educate, and improve Enterprise processes and systems.
Provides metrics and other documentation to support analysis and findings.
Designs, develops, and maintains reports.
Coordinate, track and respond to data needs and requests from business unit
Identify, develop, and recommend training opportunities that meet and support end user needs.
Lead assigned team projects, contribute to agile team ceremonies, and assists team members in decision making, planning and execution.
Lead requirements analysis with stakeholders ensuring that requirements are complete, consistent, concise, and comprehensive.
Responsible for coaching and mentoring others with less experience on the team
Collaborates with peers to develop best practices as well as iterative continuous improvement ideas and recommendations in support of driving business value and reducing technical debt
Understand and comply with bank policy, laws, regulations as applicable to your job duties.
Maintain up to date knowledge on application training and certifications.
24/7 critical incident response is required