Sr Salesforce Administrator
About The Position
Lamb Weston is seeking an experienced Sr. Salesforce Administrator to support the delivery, enhancement, and stability of its Salesforce platform. The role enables sales and service operations through scalable solutions, project-based implementations, and reliable production support. It partners with Salesforce Administrators, global stakeholders, and an Application Managed Services (AMS) partner. The successful candidate will be a proactive problem solver with deep Salesforce expertise, collaboration skills, and experience managing enterprise-level Salesforce environments. The administrator leads configuration and enhancement of Sales and Service Cloud functionality, works with business teams and the AMS partner to gather requirements and validate solutions, supports user acceptance testing, and serves as the primary administrator for incidents, troubleshooting, and platform performance. The role also owns enhancement requests and promotes platform best practices, standardization, scalability, and enterprise governance.
Requirements
- At least 5 years of Salesforce administration experience in enterprise environments.
- Deep understanding of Sales and Service Cloud capabilities.
- Proven experience supporting both project implementations and production support environments.
- Understanding of integrations and upstream/downstream systems, such as ERP and marketing automation.
- Familiarity with UAT processes and working within a structured release cycle.
- Strong interpersonal and communication skills across cultures and regions, with a customer-service mindset.
- Salesforce Administrator certification.
Nice To Haves
- Advanced Administrator certification.
- Sales Cloud Consultant or Service Cloud Consultant certification.
Responsibilities
- Lead configuration and enhancement of core Sales and Service Cloud features, including leads, opportunities, account and contact management, forecasting, territory management, sales workflows, case management, queues, and knowledge base content.
- Work with business teams and the AMS partner to gather requirements, validate proposed solutions, and ensure configurations support business goals and processes.
- Support user acceptance testing (UAT) through test planning, coordination, and issue resolution.
- Serve as the primary Salesforce administrator by managing incidents, troubleshooting issues, and ensuring platform performance and availability.
- Own and deliver enhancement requests, including configuration changes, automation updates such as flows and validation rules, and user interface improvements, in collaboration with development teams.
- Promote platform best practices, standardization, scalability, and adherence to enterprise governance standards.
Benefits
- Medical, dental, and vision insurance.
- Flexible Spending Accounts for health and dependent care, Health Reimbursement Accounts, and Health Savings Accounts.
- Well-being programs, including companywide events and a wellness incentive program.
- Paid Time Off.
- 401(k) plan with company contributions.
- Financial planning services.
- Employee stock purchase program.
- Life and accident insurance.
- Family-friendly employee events.
- Employee Assistance Program services, including mental health and concierge-type services.
- Compensation and bonus incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
