Sr. Sales Representative

Concentrix•Usa, AZ

11d•Remote

About The Position

The Senior Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers as well as being able to retain, grow and support channel partner accounts by merging renewals ownership/management with customer success capabilities throughout the lifecycle. They will need to be highly collaborative, data‑driven, and experienced in subscription or recurring revenue with channel partners and have extended experience with partner engagement, mitigating churn, and in the future identifying expansion opportunities. This is a remote "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a remote Sr. Sales Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. Due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

Requirements

4+ years of experience working in a customer service or sales capacity
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Problem solving skills
Excellent knowledge of MS Office programs
Experience working with Salesforce.com or similar CRM
Experience or willingness to work from home
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Must reside in the United States and have a valid U.S. address for residence.

Nice To Haves

Military veterans are encouraged to apply.
Experience in subscription or recurring revenue with channel partners
Extended experience with partner engagement, mitigating churn
Identifying expansion opportunities

Responsibilities

Provide accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of services to assess client requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Work with your team and management to provide a professional experience during all interactions with customers and prospects
Maintain the customer management system (CRM) to ensure all relevant data is captured
Own the renewal cycle for strategic channel accounts, ensuring on‑time and accurate execution
Forecast renewals and identify risks early to mitigate churn
Negotiate pricing and contract terms
Identify expansion opportunities based on usage and business needs
Escalate support needs to the appropriate teams
Build long‑term strategic relationships with distributors
Work closely with Customer Success Managers, Sales, Customer Care, Finance, and Legal.
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
Work with a team and report directly to a Sales Manager
Deliver expert customer experiences…with a smile.

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
401(k) retirement plan
paid time off and holidays
paid training days
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more