Sr Sales Operations Analyst / Customer Implementation Readiness

McKesson•Irving, TN

1d•$90,500 - $150,800•Hybrid

About The Position

McKesson Provider Solutions is seeking an experienced Sales Operations Analyst who supports customer-facing sales operations, implementation readiness, and client program execution. This role partners closely with Business Development Directors, prospective customers, and cross-functional teams to help ensure projects and services are delivered effectively, customer expectations are met, and new opportunities are positioned for successful transition and ongoing support. The Sales Operations Analyst is an experienced individual contributor supporting Business Development Directors and cross-functional partners in the planning, coordination, and execution of customer acquisition, onboarding, and client program activities. This role supports day-to-day operational relationships with prospective customers and internal stakeholders during the active sales process, helping ensure timelines, deliverables, dependencies, and service expectations are met. The analyst works independently under limited direction, uses judgment within defined policies and practices, determines and develops approaches to solutions, and provides resolution to a diverse range of complex operational issues.

Requirements

7+ years of experience in sales operations, customer success, client program support, project coordination, implementation support, or related fields; healthcare distribution experience preferred.
Ability to travel occasionally to support customer, sales, or cross-functional business needs.
Advanced Salesforce proficiency, including opportunity tracking, activity documentation, pipeline visibility, and customer data accuracy.
Strong written and verbal communication skills with the ability to engage customers, sales leaders, and cross-functional partners clearly and professionally.
Demonstrated ability to work independently under limited direction, manage competing priorities, determine appropriate approaches, and make sound decisions in a complex environment.
Proficiency with Microsoft Office programs, especially Excel, to analyze data, track progress, and support executive-ready reporting.
Intermediate to advanced knowledge of SAP EP1 and/or S4 required, including the ability to support operational readiness, process alignment, and change-related activities.
Experience managing SharePoint sites or shared collaboration spaces, including organizing content, maintaining documentation, supporting user access, and ensuring information is accurate, easy to navigate, and aligned to business processes.
Strong interpersonal, resource coordination, and stakeholder management skills with the ability to align work across internal teams and customer-facing processes.

Nice To Haves

Healthcare distribution experience preferred.
Experience in healthcare distribution, physician practice operations, clinic settings, hospital settings, or customer implementation environments preferred.
Demonstrated ability to cultivate relationships across organizational levels and support customer satisfaction through proactive communication and follow-through.
Ability to navigate a matrixed organization, align competing priorities, and coordinate internal or external resources to accomplish defined objectives.
Experience with Kaia, Outreach, HighSpot, Tableau, Smartsheet, or other workflow and reporting tools preferred.

Responsibilities

Coordinates and tracks sales operations activities across the active sales process and post-award onboarding to help secure new accounts and ensure contractual, timeline, and service expectations are met.
Serves as a liaison between Business Development, internal support teams, and prospective customers to align mutual objectives and maintain a consistent customer experience.
Develops, reviews, and monitors prospective account success plans with leadership, using milestones, service-level expectations, risks, and dependencies to assess progress and support completion of objectives.
Identifies, evaluates, and recommends process improvements, including proposed solutions, timelines, and change impacts, using judgment within defined policies and business practices.
Engages directly with prospective customers to gather information, clarify requirements, address questions, and support completion of sales and onboarding deliverables.
Provides timely, accurate responses to prospective customer and Business Development Director questions, escalating complex issues as appropriate and coordinating follow-up through completion.
Builds and maintains strong prospect-facing communications that support customer satisfaction, confidence, and engagement with McKesson Provider Solutions.
Maintains accurate Salesforce administration, opportunity tracking, customer activity updates, and reporting to support visibility into pipeline, risks, and implementation readiness.
Tracks cross-functional dependencies, schedules, and milestone progress for dedicated Business Development markets, anticipating barriers and coordinating resolution.
Represents Provider Solutions as a liaison to the RFP support team, helping coordinate accurate, timely, and customer-focused responses that align with prospective customer needs.
Validates that implementations are completed timely and accurately in collaboration with onboarding, project management, customer care, and other support teams.
Leads Aggregator implementation activities and provides ongoing support for aggregator related additions and /or removals, including building / maintaining a SharePoint site for Aggregator groups with current documentation, intake materials, status updates, reference resources, and stakeholder visibility. Coordinates with internal stakeholders to ensure accurate execution, timely completion, and consistent customer experiences.
Change Network Owner for S4 by coordinating stakeholder engagement, readiness activities through UAT, communication needs, and operational inputs that enable successful change adoption.
Assists with contract draft requests and related customer documentation by coordinating required inputs, dependencies, and stakeholder reviews.
Develops practical solutions to a diverse range of complex operational problems and supports process improvements that improve customer experience, team efficiency, and implementation quality.
Applies market knowledge, physician practice dynamics, customer needs, and distribution conversion considerations to support future opportunities and effective customer engagement.
Serves as a knowledgeable resource to colleagues by sharing process knowledge, supporting training needs, and helping reinforce consistent customer-facing standards.