Sr. Sales Manager

Newrez LLC•Columbia, MD

13d•Onsite

About The Position

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. The Sr Sales Manager is responsible for the successful leadership, development, and performance of a team of mortgage loan originators in a high-volume call center environment. In addition to all traditional Sales Manager duties, the Senior Sales Manager serves as a strategic thought leader, contributing to organizational improvement, cross-functional collaboration, and broader company initiatives.

Requirements

6-8 years Loan Consultant experience.
Minimum 5 years in the mortgage industry.
Minimum 6 months in a Newrez management or senior leadership role.
Proven success mentoring, coaching, and elevating Mortgage Consultants.
Experience in call-center or high-volume phone/internet sales environments.
Strong leadership presence with the ability to inspire and influence.
Advanced coaching skills with a track record of improving performance.
Detail-oriented with strong time management and follow-through.
Data-driven decision-making and pipeline analysis capability.
Excellent communication and persuasive selling skills.
Ability to delegate effectively while maintaining high accountability.
Employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator.

Responsibilities

Manage loan originator performance, motivation, scheduling, training, and policy adherence.
Conduct advanced coaching sessions, call reviews, and skill development workshops.
Set clear expectations around sales activities, client engagement, and conversion standards.
Drive a high-performance culture rooted in accountability, ethics, and excellence.
Review team and personal pipelines daily/weekly to ensure production targets are met.
Maintain personal loan production as assigned.
Ensure accurate forecasting, disciplined follow-up, and strong file quality.
Ensure all loan presentations, terms, and rates align with Newrez and regulatory guidelines.
Maintain full adherence to Newrez Code of Conduct.
Conduct periodic compliance audits and reinforce best practices.
Resolve escalated customer concerns quickly and professionally.
Coach loan originators on communication standards and expectation-setting.
Recruit, interview, and select high-quality mortgage loan originators.
Mentor developing talent and support succession planning.
Deliver structured onboarding and training sessions.
Partner with Operations to ensure production flow, quality, and efficiency.
Work with Regional leadership to support team and center-wide objectives.
Participate in corporate working groups and strategic initiatives.