Sr. Sales Manager

EOS Hospitality Lake Austin Employee LLC•Austin, TX

6d•Onsite

About The Position

Lake Austin Spa Resort is committed to providing an exceptional luxury wellness experience for every guest. The Senior Sales Manager plays a critical role in driving revenue growth while delivering world-class service that reflects the resort's reputation for excellence.

Requirements

Minimum 2-5 years of progressive hospitality sales experience, including luxury resort, destination resort, or group sales experience.
Demonstrated success in meeting or exceeding group sales revenue goals.
Strong contract negotiation and account management skills.
Excellent verbal, written, and presentation communication abilities.
Proficiency with CRM systems, Microsoft Office Suite, and hospitality sales platforms.
Ability to travel for client meetings, industry events, and sales missions as needed.

Nice To Haves

Experience selling luxury wellness resorts, destination retreats, or upscale hospitality experiences.
Established relationships within corporate meeting, incentive, and wellness travel markets.
Knowledge of Delphi, Salesforce, Opera, Book 4 Time, or similar hospitality sales systems.

Responsibilities

Prospect, solicit, and secure new group business opportunities aligned with the resort's strategic goals.
Develop and maintain strong relationships with corporate clients, third-party planners, meeting professionals, and travel industry partners.
Manage the entire sales cycle from lead generation through contract negotiation and program execution.
Conduct sales presentations, site inspections, familiarization tours, and client entertainment activities.
Participate in industry trade shows, networking events, and sales missions to promote the resort.
Achieve and exceed monthly, quarterly, and annual revenue goals.
Serve as the primary point of contact for assigned groups from contract signing through program completion with support of on-site events team.
Coordinate closely with operations, spa, culinary, and guest services teams to ensure seamless execution of group programs.
Conduct pre-convention meetings and planning calls to confirm event details and guest expectations.
Monitor group experiences on property and proactively resolve issues to ensure client satisfaction.
Facilitate post-event follow-up and secure repeat business opportunities.
Prepare proposals, contracts, and pricing strategies that maximize profitability while meeting client needs, supported by the Director of Revenue.
Maintain accurate sales forecasts, pipeline reporting, and account management records within CRM systems.
Analyze market trends, competitor activity, and customer feedback to identify growth opportunities.
Collaborate with resort leadership to develop strategic sales initiatives and promotional campaigns and work closely with Marketing to deploy.
Foster long-term partnerships with key accounts and meeting planners.
Act as an ambassador for the Lake Austin Spa Resort brand, consistently communicating the resort's luxury wellness positioning and unique guest experience.
Maintain a high level of customer engagement to drive repeat and referral business.