Sr. Sales Content Specialist

Medica•Minnetonka, MN

21h•$62,700 - $94,080•Hybrid

About The Position

Medica's Sr. Sales Content Specialist is responsible for creating, organizing, maintaining, and continuously improving sales training and enablement content that supports internal sales teams and broker partners. This role serves as the primary owner of onboarding resources, knowledge management materials, Medicare certification content, broker training resources, and sales support documentation. The ideal candidate enjoys developing content across multiple formats and bringing structure and governance to content management processes. This individual partners closely with subject matter experts and business stakeholders to ensure sales teams have access to accurate, accessible, and up-to-date resources that support performance, readiness, and operational consistency. Performs other duties assigned.

Requirements

Bachelor's degree in Instructional Design, Education, Communications, Marketing, Business, or a related field, or an equivalent combination of education and experience.
5+ years of experience in content development, instructional design, sales enablement, learning and development, knowledge management, or a related field.
Experience creating content for multiple learning and communication platforms.
Experience with virtual training platforms.
Strong content development, writing, editing, and documentation skills.
Ability to translate complex information into clear, user-friendly content.
Strong project management and organizational skills.
Experience collaborating with stakeholders and subject matter experts to gather requirements and develop solutions.
Ability to independently manage projects and prioritize competing deadlines.
Ability to work independently and collaboratively in a fast-paced, evolving environment.
Proficiency with Microsoft Office applications.
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

Healthcare, health insurance, or Medicare experience.
Experience managing content repositories or knowledge management platforms such as SharePoint.
Experience developing and maintaining SOPs, job aids, process documentation, and knowledge management resources.
Experience supporting sales organizations or sales enablement teams.
Experience with learning development tools such as Articulate Rise and Camtasia preferred.
Familiarity with LMS administration and support preferred.

Responsibilities

Manage and maintain the sales resource library and onboarding materials.
Lead the development and maintenance of a centralized sales knowledge center and content repository.
Develop and update training guides, job aids, reference materials, SOPs, and process documentation.
Partner with stakeholders to identify content needs and improve onboarding experiences.
Ensure content is organized, current, and easily accessible to users.
Establish content governance processes, including version control, review schedules, and content standards.
Continuously enhance onboarding resources to support new hire readiness and performance.
Lead the development and annual maintenance of Medicare certification training.
Collaborate with compliance, product, and business teams to ensure content aligns with regulatory and business requirements.
Coordinate training updates, reviews, testing, and deployment activities.
Communicate training requirements and updates to internal and external audiences.
Support LMS administration and user support as needed.
Design and develop training programs and educational resources for broker partners.
Create content in a variety of formats, including eLearning modules, webinars, presentations, videos, job aids, and reference materials.
Partner with subject matter experts and business leaders to develop effective learning and communication solutions.
Support annual Medicare workshop materials and compliance-related training activities.
Ensure content reflects current products, regulations, and business priorities.
Support sales enablement initiatives, meetings, and special projects.
Consult with business partners to identify training, communication, and content needs.
Develop communications and resources that support sales team readiness and engagement.
Identify opportunities to improve content organization, accessibility, and effectiveness across the sales organization.