Sr Research and Disputes Associate - Chargebacks

Fiserv•Hagerstown, MD

1d•$35,000 - $42,500•Onsite

About The Position

As a Senior Research and Disputes/Chargebacks Associate, you will investigate payment disputes and chargeback-related activity to support accurate, timely resolution for clients and cardholders. You will work with internal operations partners, client-facing teams, and established procedures to review transaction details, document findings, and resolve exceptions. Your work helps reduce risk, maintain service levels, and support trusted payment experiences.

Requirements

Experience using case management systems, payment processing platforms, spreadsheet tools, and business applications to document research, track activity, and complete assigned work
Ability to analyze transaction details, identify discrepancies, and apply documented rules with accuracy in a deadline-driven environment
2+ years of an equivalent combination of educational background, related experience and/or military experience

Nice To Haves

Experience supporting card dispute or chargeback processes in a debit, credit, or merchant services environment
Familiarity with card network rules, payment exception processing, or back-office financial operations
Experience working in a production-based operations environment with quality and turnaround metrics
2+ years of experience in disputes, chargebacks, payment operations, banking operations, financial services operations, or a related transactional processing environment
2+ years of experience researching transactional issues, reviewing account or payment records, and resolving exceptions using documented procedures and service level requirements

Responsibilities

Review disputes, research requests, and chargeback cases to determine appropriate next steps based on established policies, procedures, and network requirements
Investigate transaction activity by analyzing account details, case documentation, supporting records, and system data to identify facts and resolution paths
Process dispute and chargeback activities within required timeframes while maintaining accuracy, completeness, and documentation standards
Communicate case status, required actions, and resolution outcomes to internal partners and support teams using clear and accurate documentation
Identify exceptions, trends, or processing issues and escalate items that require additional review, guidance, or risk mitigation
Maintain organized case records and update applicable systems to reflect actions taken, research completed, and final dispositions
Support service and operational goals by balancing productivity, quality, and turnaround expectations across assigned work queues