Sr. Repair Services and NPI Engineer WW

TD SYNNEX • Roseville, CA

4d • $90,000 - $120,000

About The Position

The Senior Repair Services and NPI Engineer leads the launch, optimization, and ongoing support of repair, testing, and service programs for technology products. The role combines project leadership and new program introduction with test engineering, product development, repair engineering, and process improvement. It involves coordinating cross-functional teams and customers to deliver new products and service programs within scope, budget, and schedule.

The position also involves hands-on BGA and advanced SMT rework on complex multilayer PCB assemblies used in datacenter, telecommunications, medical, and semiconductor equipment applications. Work includes developing and validating thermal profiles, selecting and validating rework nozzles, coordinating third-party stencil fabrication, operating and maintaining BGA rework equipment, documenting qualified rework processes, interpreting assembly drawings and component specifications, performing precision component removal and replacement, conducting post-rework inspection, and supporting root-cause analysis and continuous improvement.

The engineer develops and validates test equipment, software applications, fixtures, packaging solutions, test scripts, and validation procedures. They also develop repair procedures and work instructions, train operational teams, install and configure services according to approved plans, and ensure products and solutions meet customer specifications, regulatory requirements, and quality standards. Occasional non-standard work hours or overtime may be needed based on business needs, and domestic travel may be required.

Requirements

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related technical field.
• 10+ years of experience in engineering, repair services, manufacturing integration, test engineering, or New Product Introduction (NPI).
• Experience supporting technologies such as storage systems, network switches, servers, broadband equipment, retail point-of-sale systems, or medical devices.
• Strong project management and cross-functional leadership experience.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills in English.
• Ability to lift and move materials up to 40 lbs.
• Wear appropriate Personal Protective Equipment (PPE) and follow safety protocols.

Nice To Haves

• Project Management certification (PMP or equivalent).
• Experience developing automated test equipment and validation processes.
• Experience with product lifecycle management and engineering change processes.
• Additional regional language capabilities.
• Experience with BGA reballing, X-ray inspection, lead-free soldering, IPC-7711/7721, IPC J-STD-001, and IPC-A-610.

Responsibilities

• Lead onboarding of new products, services, repair programs, and customer projects.
• Define project scope, resource requirements, timelines, and deliverables.
• Provide technical expertise, effort estimates, and resource planning to support quotation development.
• Manage projects to deliver within scope, budget, and schedule.
• Partner with engineering, manufacturing, quality, operations, supply chain, scheduling, and sales teams to execute project plans.
• Drive accountability for project milestones and follow up on critical action items.
• Collaborate with customer engineering and operations teams to implement service programs and process improvements.
• Design, develop, and validate test equipment, software applications, fixtures, and packaging solutions.
• Develop test scripts, validation procedures, and troubleshooting methodologies.
• Ensure products and solutions meet customer specifications, regulatory requirements, and quality standards.
• Support technical documentation, implementation plans, and ongoing product enhancements.
• Develop repair procedures, support processes, troubleshooting guides, and manufacturing work instructions.
• Train operational teams on repair methodologies, product architecture, schematics, firmware functionality, Approved Vendor Lists, and Bills of Materials.
• Continuously improve repair processes, efficiency, and service quality.
• Install and configure services according to approved implementation plans.
• Develop and validate thermal profiles; select and validate rework nozzles; and define and coordinate third-party stencil fabrication.
• Operate, troubleshoot, and maintain BGA rework equipment and document repeatable, qualified rework processes.
• Interpret assembly drawings and component specifications; perform precision component removal and replacement; conduct post-rework inspection; and support root-cause analysis and continuous improvement.

Benefits

• Elective benefits tailored to the employee's country and lifestyle.
• Formal leadership and professional development programs and on-demand courses.
• Seminars and events supporting financial, physical, and mental well-being through the global Life Empowerment Assistance Program.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• An onboarding program that connects new coworkers across the global organization within the first 30 days.
• Inclusive communities and activities, including business resource groups, local volunteering events, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior