Sr. Rep, Customer Service Ops New Patient Onboarding

Cardinal Health

19h•Remote

About The Position

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. This role provides outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. The New Patient Onboarding Representative is specifically responsible for verifying all new patients’ primary and secondary insurances to determine coverage, and will also review, enter and qualify referrals and leads through Medical Policy Review.

Requirements

HS Diploma, GED or equivalent experience preferred
1+ years’ experience in related field preferred
Detail-oriented
Good communication skills written & verbal
Strong verbal & written communication skills are essential
Good computer skills
Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)

Responsibilities

Verifying all new patients’ primary and secondary insurances to determine coverage
Reviewing, entering and qualifying referrals and leads through Medical Policy Review
Verifying patient insurance through either a phone call of web
Reprocessing orders
Multitasking
Completing 53+ audits per day
Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure.
Process and enter manufacturer and HCP referrals per standard department procedure
Enter all information into the computer insurance screen.
Verify all benefits and determine if collection is needed.
Forward orders to the appropriate destination or queue.
Assist in team projects as needed.
Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans.
Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy.
Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials.
As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends.
Attend all required Compliance, HIPAA and other scheduled training.
As applicable, present to management and staff.
Identify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers.
Support and demonstrate the Company’s values.