Sr Renewals Specialist

NetDocuments•Lehi, UT

2d•Hybrid

About The Position

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. Other recent awards include: Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace Innovation 2025 Remote Work 2024 Technology Industry NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You’ll Do NetDocuments is seeking a Senior Renewals Specialist to play a pivotal role in ensuring the Renewal success of our Subscription-based products and services. The primary responsibilities will be to protect NetDocuments recurring revenue stream, help grow our customers annual revenue and a deliver world-class customer service experience that drives loyalty and satisfaction. The right candidate will be comfortable working autonomously while at the same being an engaged teammate to other members on the Renewal Team and teammates from other departments.

Requirements

8 years in software technology, or B2B enterprise / strategic account management, or B2B enterprise / strategic customer success, or B2B / B2C Sales
Demonstrates full command and control over a large annual B2B Renewal portfolio where the focus is on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals
Very comfortable with high-level pressure of meeting and exceeding monthly, quarterly, and annual renewal quotas
Has high level of understanding of how to always apply correct and accurate forecasting protocols, with explanation, of the assigned renewal portfolio to management and executives
Demonstrates mastery of working within a CRM tool and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads
Understands the importance of establishing long-term relationships with your renewal book of business customers will be a key performance indicator of your success
Highly skilled at educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers
Has full understanding of when and how to closely partner with, and be a leader to, numerous other departments and teammates to achieve mutually desired outcomes while dealing with competing priorities
High level of attention to detail, especially as it relates to working with numbers and reviewing and interpreting B2B customer SaaS software contracts
Advanced multi-tasking and problem-solving skills in a complex, challenging, and evolving environment
Strong willingness to adapt and be agile as needed in a growing department and company
Excellent written and verbal communication skills as you will communicate and present in various forms to customers, teammates, managers, and executives on a daily basis
Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success organization
Ability and eager to coordinate and provide direction with various internal departments while leading internal and external calls during the annual renewal cycle
Demonstrates mastery of internal policies and processes, and understands when and how to appropriately escalate
Makes very little to no mistakes in the systems of record and appropriately utilizes all ancillary tools to enhance job performance

Nice To Haves

Bachelor degree preferred (Business/Marketing/Finance)

Responsibilities

Protect NetDocuments recurring revenue stream
Help grow our customers annual revenue
Deliver world-class customer service experience that drives loyalty and satisfaction
Be comfortable working autonomously
Be an engaged teammate to other members on the Renewal Team and teammates from other departments
Maximize Subscription/SaaS recurring revenues by ensuring accurate and timely renewals
Apply correct and accurate forecasting protocols, with explanation, of the assigned renewal portfolio to management and executives
Build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads within a CRM tool and other complimentary systems
Establish long-term relationships with your renewal book of business customers
Educate customers on NetDocuments products, pricing, contract terms, and any other renewal related topics
Closely partner with, and be a leader to, numerous other departments and teammates to achieve mutually desired outcomes while dealing with competing priorities
Coordinate and provide direction with various internal departments while leading internal and external calls during the annual renewal cycle
Escalate appropriately when necessary