Sr Relationship Mgr., Commercial Healthcare

KeyBank•Boston, MA

2d•$123,000 - $257,000•Hybrid

About The Position

Serves as the senior account executive and trusted advisor for commercial clients in the healthcare industry. The Senior Healthcare Relationship Manager handles business development across a targeted geographic area and works with Commercial Relationship Managers, Investment Bankers, and product partners to develop and deliver solutions for clients. The role directs implementation of proposed plans and drives financial performance through profitable cash management and deposit growth, quality credit, and ancillary revenue opportunities. It requires independently structuring and executing large or complex transactions. This is a healthcare-sector business development role serving clients such as hospitals, physician groups, outsourced healthcare services, and outpatient or ambulatory services. The manager develops strategies to acquire, retain, and grow targeted clients; serves as a trusted financial advisor and senior client expert; and addresses strategic needs such as capital raising, regulatory compliance, ownership transition planning, mergers and acquisitions, and revenue cycle management. The role leads business development for designated markets and prospects, conducts client reviews, identifies opportunities for tailored advice, and brings expertise in areas including cash management, derivatives, and equipment finance. The manager identifies cross-selling opportunities and coordinates with commercial banking, investment banking, and product specialists to structure and sponsor credit and non-credit offerings. The role uses consultative problem-solving to address client issues and identify process improvements, contributes healthcare-industry expertise and strategic planning, and maximizes portfolio profitability. It also maintains strong sales and credit expertise, partners with Credit Officers on credit decisions, and leads credit underwriting, structuring, and portfolio management while ensuring sound asset quality. The position requires disciplined use of corporate technology tools and procedures. The role is based at 127 Public Square in Cleveland, Ohio. Key prioritizes in-office presence while offering flexible options when work can be performed effectively in a mobile environment. The position is eligible for a base salary of $123,000 to $257,000 annually, with possible incentive compensation including production, commission, and/or discretionary incentives. Benefits are referenced via a separate benefits list, but specific benefits are not provided in the posting.

Requirements

Bachelor’s degree in accounting, finance, or a related field, or equivalent experience.
At least 10 years of financial-services-related experience.
At least 5 years of high-performing experience providing financial expertise, counsel, and customized solutions to healthcare clients with sales over $20 million.
Established business development skills and recognition as a sought-out expert.
Experience working in relationship management teams and a proven understanding of balancing business development with asset quality.
Extensive knowledge of bank products and above-average knowledge of the healthcare industry.
Outstanding credit skills, analytical skills, and financial acumen.
Excellent written and verbal communication skills.

Nice To Haves

MBA.
Involvement in medical boards, hospitals, medical schools, and/or industry organizations such as HFMA.

Responsibilities

Lead business development for commercial healthcare clients in targeted markets and prospect segments.
Develop strategies to acquire, retain, and grow targeted healthcare clients.
Serve as the trusted financial advisor, senior healthcare banking expert, and primary go-to person for clients.
Advise clients on strategic issues, including capital raising, regulatory compliance, ownership transition planning, mergers and acquisitions, and revenue cycle management.
Conduct client reviews, identify opportunities, and present tailored solutions and advice.
Provide expertise on key product areas such as cash management, derivatives, and equipment finance.
Identify cross-sell opportunities and coordinate with Commercial Relationship Managers, Investment Bankers, and product specialists to structure and sponsor credit and non-credit solutions.
Use consultative problem-solving to address client issues and identify value-added business process improvements aligned with client objectives.
Serve as a healthcare-industry expert to the Commercial Banking Team and internal partners; maintain knowledge of industry developments, regulatory requirements, market trends, and competition.
Contribute to healthcare team strategic planning and initiatives.
Maximize assigned portfolio profitability by selling the enterprise value provided by Key.
Maintain and share strong sales and credit expertise with team members.
Partner with Credit Officers as the first-level sponsor for credit decisions.
Lead and participate in credit processes, including underwriting, structuring, and portfolio management, and ensure sound asset quality and accountability for portfolio activities and issues.
Use corporate technology tools and procedures in a disciplined manner.