Sr. Regional Grocery Performance Manager

Inmar Intelligence•Chicago, IL

10d

About The Position

The Sr. Regional Omnichannel Performance Manager on the Digital & Media Customer Success team is responsible for developing customer relationships that promote retention and loyalty. The Associate works with a team of analysts, product, sales and operations personnel in support of customers to ensure they are satisfied with the services they receive and improve on areas of dissatisfaction.

Requirements

Bachelors required
4-6 years 5-7 years of work experience on a Customer Success team in a marketing or advertising technology firm or retailer, with progressively increasing responsibilities; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
Experience working to promote value through customer experience required
Knowledge of digital media, in-store media, e-Commerce software, analytics and business operations strongly preferred
Exceptional ability to communicate and foster positive business relationships.
Process analysis and optimization experience required
Proficiency in Excel and functions such as V Look-ups, Pivot tables, etc

Responsibilities

Coordinate with customers and the operations teams to ensure timely execution of advertising and offer programming
Assist in the training and onboarding of customer teams, ensuring strong adoption and ongoing engagement
Act as a key role in implementing commercial planning and leverage retailer’s assets and leverage to facilitate advertising and offer based revenue
Leads the efforts alongside of the Director in building and deploying the best practices to ensure customers are realizing the maximum benefit from the company's products and services
Assist in managing weekly revenue reporting, forecasting, and updates
Analyze post program results and prepare them for presentation to retailer.
Assist in building and deploying the best practices to ensure customers are realizing the maximum benefit from the company's products and services
Prepare for the quarterly business review (QBR) meetings
Manage successful renewal cycles
Identify quality-improving and feature enhancement requests
Leverage usage patterns and business trends to gain insights, provide guidance and increase satisfaction
Collaborate with client development team to share customer insights that inform upsell/cross sell opportunities and deliver the best service
Provide expert customer insight to product teams on innovation and improvement opportunities for user experience, product features, and customer engagement processes to ensure rapid adoption, greater usage, and high renewal and referral rates
Performs other duties as assigned
Complies with all policies and standards