Sr. Receptionist

Open Text Corporation • Waterloo, ON

11d • CA$46,880 - CA$70,320 • Onsite

About The Position

As the Senior Receptionist at OpenText’s Global Headquarters in Waterloo, you will be the welcoming face of a world-class organization, creating exceptional experiences for employees, executives, customers, and visitors. This highly visible role offers the opportunity to lead front-of-house operations that support more than 1,400 employees, while partnering closely with leadership, security, and facilities teams to help foster a professional, efficient, and engaging workplace environment.

Requirements

• 5+ years as a receptionist, front desk lead, or executive administrative role in a fast-paced corporate or technology environment.
• Exceptional interpersonal skills with the confidence to engage directly with C-Suite leaders, board members, and high-profile visitors.
• Demonstrated ability to manage sensitive and confidential information with discretion and maturity.
• Strong organizational and time-management skills with the ability to handle competing priorities, high call volumes, and complex scheduling demands.
• Skilled in Microsoft Office Suite (Outlook, Teams, Word, Excel).
• Ability to partner effectively with Facilities, HR, IT, and Security teams, while providing guidance and mentorship to reception or office services staff.
• Confidence in handling urgent requests, disruptions, or building incidents with composure, clear communication, and problem-solving skills.
• A polished, professional presence that reflects OpenText’s reputation as a global technology leader.
• Willingness to work extended hours during executive visits, major events, or high-traffic periods to ensure seamless front-of-house operations.

Nice To Haves

• experience with visitor management systems (e.g., Envoy) or digital workplace platforms is an asset.

Responsibilities

• Deliver a best-in-class welcome experience for executives, board members, clients, VIPs, and employees ensuring a polished representation of OpenText at every interaction.
• Oversee and optimize high-volume reception operations, including multi-line phones, shipping/mail, visitor registration, and guest services at a global HQ scale.
• Anticipate and respond to the needs of executive leaders and their assistants with discretion, urgency, and professionalism.
• Act as a critical point of control for visitor access, liaising with Security to mitigate risks such as tailgating and ensuring compliance with security protocols.
• Support logistics for corporate events, town halls, and executive meetings, including vendor management, catering, signage, and room readiness.
• Manage and support key workplace programs such as Envoy visitor registration, EV parking registration, shuttle bus scheduling, and other employee service programs.
• Shape the onboarding and workplace experience for employees, from first day welcomes to ensuring smooth daily operations.
• Serve as a central liaison across Facilities, IT, HR, and other departments, ensuring seamless flow of information and issue resolution.
• Identify and implement process enhancements that improve efficiency, service quality, and employee/guest satisfaction.
• Act as the first point of contact during building emergencies or disruptions, ensuring clear communication and calm coordination.

Benefits

• thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing
• compensation programs, including variable and commission compensation opportunities for eligible roles
• vacation entitlement
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed