Sr. Receptionist

RR Donnelley•Chicago, IL

1d•Onsite

About The Position

The Senior Receptionist is responsible for the reception desk, greeting visitors and administrative or general office support. The role involves performing work in reception according to established procedures, answering and transferring incoming calls in a professional and friendly manner, and welcoming clients and visitors with warmth and professionalism. The Senior Receptionist will also notify employees of visitor arrival, answer questions, and provide hospitality. This role utilizes appropriate logs and/or tracking software for assigned work, meets contracted deadlines, and communicates job or deadline issues with peers, supervisors, or clients. A key aspect of the role is to foster a proactive environment of continuous service enhancement and relationship building with the client. The position also involves handling sensitive and/or confidential documents and information, performing Quality Assurance on own and others' work if required, and potentially training more junior staff members. Assistance may be provided to office services or other peer teams with workload as needed, and other administrative tasks assigned by management will be completed. The role also includes troubleshooting basic office equipment problems and adhering to company policies.

Requirements

High school diploma or equivalent required.
Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
Reception, switchboard or administrative assistant experience preferred
Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently
Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools
Familiar with general office procedures to meet and maintain client satisfaction
Ability to work in a fast-paced, team environment, working both independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
Must be self-motivated with positive can-do attitude
Must be able to interact effectively with multi-functional and diverse backgrounds

Nice To Haves

Higher level education preferred or equivalent work experience

Responsibilities

Perform work in reception according to established procedures
Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
Welcome clients and visitors to the office with warmth and professionalism
Notify employees of visitor arrival and answer questions
Guide clients and visitors with appropriate instructions and hospitality for their needs
Provide high level, front of house services to clients and visitors
Utilize appropriate logs and/or tracking software for all assigned work
Meet contracted deadlines for accepting, completing, and delivering work assignments
Communicate with peers, supervisor or client on job or deadline issues
Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
Performs Quality Assurance on own, and work of others, if required
May train more junior staff members
Assist office services or other peer teams with workload, as needed
Complete other administrative tasks as assigned by management
Troubleshoot basic office equipment problems
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner