Quality- Sr. Quality Excellence Manager

Sherwin-Williams • Minneapolis, MN

16h • $108,531 - $140,086

About The Position

The Sr. Quality Excellence Manager leads quality strategy and improvement for General Industrial’s liquid business. The role analyzes voice-of-the-customer information, claims, complaints, customer certifications, customer-impact teams, product scale-up and innovation projects, and critical-to-quality KPIs. It develops plans for organizational needs, future expansion, new test methods, and the advanced testing facility.

The manager leads complex customer-facing and technical quality investigations, performs and validates advanced data analysis, supports root-cause analysis, and presents findings so internal and external audiences can understand and act on them. Analytical methods may include Principal Component Analysis, modeling, mixture, nested, and high-fraction design of experiments. The position also maintains quality data integrity, supports compliance and quality standards, develops procedures and training, and helps customers analyze and solve complex production-line problems.

The role collaborates with Operations, customers, and regional, divisional, and global teams; leads divisional quality projects across multiple sites; and contributes to customer-centric and continuous-improvement programs. It requires flexibility to reprioritize work, and travel is listed at 30%. The position is not eligible for current or future work-authorization sponsorship. Performance-based bonus eligibility is noted, subject to applicable company plan terms.

Requirements

• Bachelor’s degree required.
• At least 8–11 years of experience in coatings product development, Operations, Quality, Technical, or Sales.
• Flexible work schedule to adapt to changing priorities and needs.
• Strong written and verbal communication skills.
• Demonstrated ability to lead cross-functional teams to successful outcomes.
• Presentation skills.
• Results-oriented approach.
• Knowledge of Microsoft Excel, Word, Access, and Minitab.
• Demonstrated success leading root-cause investigations and using analysis tools.
• Previous direct customer interaction.
• Knowledge of complex problem-solving and error-proofing skills.
• Demonstrated problem-solving, project-management, and program-management skills for complex issues.
• Must be able to sit, stand, hear, and see constantly; walk, write, and type frequently; and lift and carry up to 50 pounds.
• Must be able to climb and descend stairs and occasionally bend, carry, reach, push, and pull.
• Must be able to communicate verbally and in writing, operate a computer, and communicate by telephone.
• Must tolerate non-toxic paint odors and wear a respirator as required.
• Travel to other locations, meetings, and/or seminars is required; travel is listed as 30%.
• Not eligible for work-authorization sponsorship now or in the future, including conversion to an H-1B visa.

Nice To Haves

• A major in Chemistry, Engineering, or a related field.
• Knowledge of Business Objects.
• Knowledge of Watson, MES, Product Vision, and Discovery systems.
• Previous international work engagements.

Responsibilities

• Lead strategic planning for General Industrial’s liquid business, including compiling, analyzing, and acting on voice-of-the-customer information.
• Plan organizational and structural needs for future expansion and prioritize customer-facing quality work, including claims, complaints, certifications, and customer high-impact teams.
• Plan new test-method development by identifying risks through claims and customer complaints and managing market expectations.
• Lead data analysis for liquid complaints, scale-up products, innovation projects, and overall CTQ KPIs.
• Support projects and investigations with complex data analysis and data-collection setup, including PCA, modeling, mixture DOE, nested DOE, and high-fraction DOE.
• Use ARC 301 tools, including Kepner-Tregoe tools, to help solve problems.
• Own the validity and integrity of quality data and identify opportunities to improve data and solve problems using evidence.
• Drive compliance and help update quality standards for technical and business processes.
• Lead or participate in complex customer-facing or technical quality investigations to determine root causes, taking ownership when needed.
• Lead organizational planning, capital development, and strategic vision for the advanced testing facility.
• Serve as primary data analyzer for complex complaints that meet ARC thresholds, escalate beyond Define and Stabilize, or are referred by leadership.
• Serve as a key customer and internal contact for quality customer-centric programs and meetings, including high-impact leaders and quarterly customer continuous-improvement meetings.
• Provide quality data to customers and clearly explain RCCA and analysis supporting conclusions on complex problems.
• Perform effective data analysis for complex investigations and present it clearly to internal and external audiences.
• Develop technical or customer-facing standard operating procedures and train site personnel on them.
• Work with the Operations Manager to support quality practices and procedures that directly affect customers.
• Participate in customer- and technical-facing regional and divisional quality and continuous-improvement efforts.
• Contribute to global projects and lead divisional projects that improve quality across two or more sites.
• Use customer data to help customers analyze and solve complex customer-line problems when requested.
• Train users on customer complaint-tracking systems and quality programs as needed.
• Manage multiple tasks and projects and prioritize appropriately.

Benefits

• Performance-based bonus eligibility, subject to applicable company plans.
• The company describes a range of benefits covering retirement, health care, well-being, and commuting; specific offerings and eligibility are available through the company benefits site.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior