Sr. Quality Engineer

Rivian•Normal, IL

5d•Onsite

About The Position

We are seeking a proactive and driven Sr. Quality Engineer to join our rapidly expanding Electric Vehicle (EV) manufacturing team. This critical role is responsible for leading the immediate response to customer quality issues, driving rapid containment on the production line, and conducting thorough root-cause analyses to ensure customer satisfaction and enhance the quality of our manufacturing facilities.

Requirements

Bachelor’s degree in Engineering (Electrical, Mechanical, Industrial, Mechatronics, or a related field).
4+ years of dedicated quality engineering experience, preferably within automotive or EV manufacturing.
Production Operations Knowledge - Understanding of complex production lines and urgency of escalation, investigation and resources to operate with production control, material handling, supply chain, engineering, and production team.
Proven, hands-on experience managing customer complaints and driving containment actions in high-volume production environments.
Strong working knowledge of core quality tools and standards, including APQP, PPAP, FMEA, SPC and 8D methodology.
Strong analytical and problem-solving skills (8D or similar method problem-solving experience).
Must be able to travel at least 20%, travel may increase in time.
Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Strong interpersonal, written, and verbal communication skills.
Team player - ability to work in a fast-paced, highly ambiguous, multi-cultural environment with cross-functional teams.

Nice To Haves

SIX SIGMA Green Belt is a Plus.
Demonstrated experience with GD&T.
Use of JIRA is a Plus.
bilingual is a plus (English / Spanish).

Responsibilities

Own the end-to-end customer complaint process specifically for EV manufacturing issues (e.g., interiors, exteriors, LVE, chassis, HV).
Identify and solve quality issues within our factory quality gates, ensuring defects are contained effectively and fixed with robust corrective actions.
React quickly to quality escalations, initiating and driving immediate containment actions on the shop floor to protect the customer.
Lead structured investigations (5D/8D, Kaizen methodology), prepare professional customer-facing reports, and ensure the timely implementation and closure of all corrective actions.
Coordinate and lead cross-functional teams, including Production, Engineering, and Supplier Quality, to quickly resolve urgent manufacturing and field quality issues.
Investigate complex component failures using established problem-solving tools (e.g., 5 Why, Fishbone diagrams, Fault Tree Analysis).
Conduct production line audits to verify the effectiveness of containment actions and prevent defect recurrence.
Provide real-time data analysis and quality feedback to support fast-paced EV production goals.
Update essential quality documents (quality alerts, work instructions, process documents) based on lessons learned from field and manufacturing issues.