Sr. Quality Engineer � Customer

Sr Quality Engineer Customer•Bolingbrook, IL

1d•$85,963 - $111,783

About The Position

Sr Quality Engineer Customer Quality Reporting to the Quality Manager this position develops, maintains, and improves all aspects of G&Ws quality program as it relates to customer quality and management of customer issues. This includes but not limited to customer issue problem solving, root cause analysis, FMEA, NCRs, Control Plans, Value Stream Mapping and customer issue management. Additionally, this position will interface with customers, G&W management and G&W departments to drive issues and update progress. As a Sr Quality Engineer you will: Interface with customers and internal teams on customer quality issues from issue identification through issue closure, leveraging strong technical and communication abilities to ensure effective/timely solutions. Represent G&W externally on quality issues and brings the voice of the customer into G&W. Champion and leads quality improvement on customer issues. Lead cross-functional problem solving teams, conducting root cause analysis activities, and driving short-term and long-term corrective actions. Have the ability to analyze issues (process or product) to ensure clear understanding of issues, understand gaps, define actions, and delivery improvement leveraging 8D and other quality improvement methodologies to identify, define and solve issues. Participate in engineering design reviews and other forums to provide recommendations to enhance the quality of new designs, bringing in the customer perspective including history of field failures, warranty and issues. Utilize Failure Mode and Effects Analysis (FMEA) to identify and mitigate potential failure modes in processes and products to prevent customer quality issues. Apply sound and systematic problem-solving methodologies to identify, prioritize, communicate, and resolve complex quality issues. Work across the organization to drive containment, corrective, and preventive actions on quality issues. Report quality issues, performance metrics, and status updates to management and other department team members as needed. Additionally, communicating with engineering, suppliers, and operations regarding issues, process improvements, or other activities. Improve processes or way-of-working across the organization using a methodical approach (VSM, lean, etc.) Represent G&W quality in customer meetings and industry events ability to prepare content and present both internally or externally. Other duties as assigned

Requirements

Holds a Bachelors degree in Mechanical, Materials, Chemical, Electrical, or Industrial Engineering.
Has 6+ years experience
Has Experience interfacing with customers or other stakeholders on urgent/important quality issues where judgement in how to lead the discussion, appropriate levels of transparency, and maturity to handle negative issues.
Possesses strong knowledge of quality assurance methodologies, tools, and standards (e.g., ISO 9001, Six Sigma, Lean Manufacturing).
Manufacturing process experience preferred
Lean Six Sigma Green or Black Belt preferred.
Has proven experience with root cause analysis and problem-solving techniques.
Excellent analytical and data interpretation skills.
Proficient in using quality management software and tools.
Strong communication and interpersonal skills.
Ability to influence others and build teams to address issues.
Ability to present information in a clear, concise, and compelling manner
Ability to work independently and as part of a team.
Detail-oriented with a strong focus on accuracy and quality.

Nice To Haves

Certification in quality engineering (e.g., CQE, Six Sigma Green Belt or Black Belt).
Experience with statistical process control (SPC) and advanced quality planning (AQP).
Familiarity with industry-specific quality standards and regulations
Plant operations or issue resolution experience preferred
Customer interface experience preferred

Responsibilities

Interface with customers and internal teams on customer quality issues from issue identification through issue closure, leveraging strong technical and communication abilities to ensure effective/timely solutions.
Represent G&W externally on quality issues and brings the voice of the customer into G&W.
Champion and leads quality improvement on customer issues.
Lead cross-functional problem solving teams, conducting root cause analysis activities, and driving short-term and long-term corrective actions.
Have the ability to analyze issues (process or product) to ensure clear understanding of issues, understand gaps, define actions, and delivery improvement leveraging 8D and other quality improvement methodologies to identify, define and solve issues.
Participate in engineering design reviews and other forums to provide recommendations to enhance the quality of new designs, bringing in the customer perspective including history of field failures, warranty and issues.
Utilize Failure Mode and Effects Analysis (FMEA) to identify and mitigate potential failure modes in processes and products to prevent customer quality issues.
Apply sound and systematic problem-solving methodologies to identify, prioritize, communicate, and resolve complex quality issues.
Work across the organization to drive containment, corrective, and preventive actions on quality issues.
Report quality issues, performance metrics, and status updates to management and other department team members as needed.
Additionally, communicating with engineering, suppliers, and operations regarding issues, process improvements, or other activities.
Improve processes or way-of-working across the organization using a methodical approach (VSM, lean, etc.)
Represent G&W quality in customer meetings and industry events ability to prepare content and present both internally or externally.
Other duties as assigned