Excess and Surplus - Sr. Quality Assurance Consultant

Travelers•Hartford, CT

About The Position

InsuraMatch, a national independent agency owned by Travelers Insurance, is launching a new business division focused on commercial lines with an Excess and Surplus (E&S) lines focus. This new venture is a key strategic priority as InsuraMatch seeks to diversify its operations and advance Travelers' broader objectives. As the Wholesale/E&S Senior Quality Assurance Consultant, you will be responsible for designing, implementing, and maintaining a quality assurance program that ensures superior service delivery across the E&S Wholesale Division. You will report to the Director of Wholesale Operations.

Requirements

High school diploma or equivalent
3 years of insurance, operations, or related experience.
Strong working knowledge of Commercial Lines Excess & Surplus Lines industry.
Advanced understanding of E&S compliance processes, surplus lines taxes and filings, and standard MGA or wholesaler processes and procedures.
Four or more years of experience in a supported business area, preferably in quality assurance.
Ability to manage high-volume tasks simultaneously while ensuring timely, accurate, and high-quality completion.
High attention to detail with a focus on producing error-free work.
Strong written and verbal communication skills with the ability to collaborate across business areas and with senior leaders.
Excellent coaching, feedback, and mentoring skills with the ability to communicate clearly at all levels of the organization
Effective at working with cross-functional teams on varying business initiatives.

Responsibilities

Design, implement, and maintain a quality assurance measurement and review program for the E&S Wholesale Division.
Perform complex quality reviews adhering to program guidelines and audit standards, including re-performing audits of peers and/or vendor partners; requires increased independent judgment and discretion.
Analyze quality review results to assess performance, identify trends, and surface opportunities for improvement; present findings to business leaders as needed.
Develop and communicate implementation tools to drive ongoing process improvements to employees on a monthly basis.
Ensure quality assurance findings are corrected, documented, and tracked to resolution.
Actively participate in QA meetings and discussions; provide feedback to managers, coaches, and individual employees regarding quality reviews.
Manage and facilitate implementation of changes to QA processes, including program design and attributes.
Lead all testing and evaluation efforts related to systems updates or enhancements tied to new regulatory requirements.
Evaluate State Regulatory Filings for accuracy and completeness, ensuring they are prepared in accordance with state-specific requirements and cadence; serve as the technical resource for carrier or state regulatory audits.
Serve as the primary point of contact for Legal/Compliance to ensure newly enacted state statutory and regulatory requirements are reflected in systems configuration, training guidance, and workflow processes.
Monitor team operations to ensure compliance with SOX, internal controls, and regulatory requirements; assist in developing and implementing action plans as needed.
Champion and model change management behaviors to support organizational evolution.
Maintain high visibility of the Quality program by reporting on progress and successes across the organization.
Provide support and technical expertise to internal partners (e.g., Corporate Audit) as needed.
Perform other duties as assigned.