Sr. Consultant, Business Consulting, Excess & Surplus Programs

Nationwide•Scottsdale, AZ

1d•$122,000 - $214,000•Remote

About The Position

This role will support the ESS Programs planning unit, which provides niche insurance products through the delegated authority Program Administrator market. ESS Programs writes ~$1B GWP annually by partnering with ~50 Program Administrators. “Program” in the context of this role means a niche insurance product that reaches the market through the partnership between Nationwide and its delegated authority Program Administrator. As a Senior Consultant, you'll contribute to the strategic vision and serve as a top-level contributor for the most sophisticated business transformation initiatives. You will be responsible for leading major process modeling, analysis and design efforts. You'll provide business performance management, organizational design and business risk management capabilities to drive business results.

Requirements

Ten plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives.
Extensive experience in functional, process, information and data modeling, data management and warehousing, and applications integration.
In-depth experience with process redesign methods and tools.
Proven knowledge of standards, methodologies and frameworks, business process management and information technology.
Deep knowledge of emerging industries and market trends.
Understanding of new technologies and developments in the technology industry.
Comprehensive knowledge of facilitation, performance management, organizational design and managing organization change.
Ability to manage large sophisticated projects that involve high risk and great impact for the company.
Proven ability to influence senior management.
Strong communication skills and ability to deal with ambiguity.

Nice To Haves

Five years of experience in project management is preferred.
Graduate studies are preferred.

Responsibilities

Develop deep subject matter expertise in the Programs Governance Framework, including the full Programs Lifecycle such as vetting, onboarding, and offboarding niche insurance programs
Serve as an experienced project manager with strong facilitation and stakeholder management skills, capable of leading and influencing large, cross-functional teams.
Establish project structure, governance routines, timelines, risks, dependencies, and decision logs.
Be comfortable navigating ambiguity and helping define scope, roles, ownership, and next steps when work is not fully structured.
Effectively shift between planning unit priorities and broader enterprise initiatives, maintaining alignment across multiple workstreams and stakeholders.
Demonstrate strong written, verbal, and presentation skills, including development of standard operating procedures, executive-ready materials, and ongoing maintenance of governance documentation.
Possess strong change management capability, including communication planning, stakeholder alignment, and adoption support.
Identify process improvement opportunities and translate them into practical, repeatable operating models.
Serves as a top consultant on all activities relating to business transformation through the strategic application of people, processes and technology.
Participates in complex planning processes across multiple departments or business units.
Identifies complexities, dependencies and duplications in the business model.
Acts as top consultant on activities and functions relating to business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align information technology solutions with business strategies and directions.
Consults with functional groups within Nationwide Technology and internal business clients to develop long-term systems plans.
Leads organizational process management and consultation between business customers and systems area for development and implementation of business processes and procedures.
Responsible for communicating to customers, management and external sources.
Identifies the critical elements of a business process that needs to be managed and defines criteria of performance success.
Selects and applies appropriate performance measurement tools and reports performance in a cohesive manner.
Contributes, as a subject matter authority, to the analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture.
Leads organization-wide change.
Leads all aspects of training for customers on business, technological, societal and environmental trends to support strategies for improving business performance.
Drives strategic projects involved in evaluating and researching new and existing products, procedures and/or workflow needs associated with business systems.
Evaluates new and sophisticated technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements.
Provides top-level expertise on the development of compelling business cases, including gaining senior management consensus, to accomplish business objectives.
Provides direction, training and mentorship for less experienced staff.
Assigns responsibility for tasks, sets clear objectives and monitors progress and results.
Monitors project schedules and costs.
Develops project plans, work breakdown structures and desired outcomes for overall solution delivery.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire