Sr. Proposal Customer Success Manager, Mid-Market (GovCon)

Procurement Sciences

1d•$80,000 - $120,000•Remote

About The Position

Procurement Sciences is seeking a Sr. Proposal Customer Success Manager for its Mid-Market (GovCon) team. This role involves owning the customer relationship for approximately 40-50 mid-market GovCon accounts, ensuring they derive maximum value from the Awarded AI platform. The position requires a blend of customer success skills and credibility within the Government Contracting (GovCon) industry. You will work closely with an Account Manager who handles renewals and contractual aspects, by ensuring customer success and providing insights into account health. The role involves deep engagement with customer proposal workflows and reporting to the Director of Customer Success.

Requirements

5+ years in GovCon business development, in roles such as Proposal Manager, Proposal Writer, Capture Manager, BD Analyst, Solutions Architect, or similar. You have lived through a compliance matrix, a color review, and a recompete.
2+ years in a customer-facing role where you were responsible for someone else's outcome: customer success, implementation, training, client-facing consulting, or account support.
Comfort holding a substantive conversation with a director or VP, including a candid one about why adoption has stalled.
Strong analytical instinct. You can look at usage data and tell the difference between an account that is fine and an account that is quietly dying.
Excellent written communication. Much of this job is email that has to land the first time.
Bachelor's degree Business, Communications, or a related field.
U.S. citizenship with the ability to pass a Federal Background Check and Identity Verification.

Nice To Haves

Experience with mid-market or enterprise B2B SaaS accounts
Working knowledge of generative AI and LLMs, and a real point of view on where they help and where they don't in a proposal shop
Experience partnering with a sales or account management counterpart on a shared book
Familiarity with GovWin, HigherGov, SAM.gov, or comparable market intelligence tooling
Experience in a company scaling its CS function rather than one with mature process

Responsibilities

Adoption and value realization: Building and executing a value realization plan for each account, tied to the customer's own pursuit and win goals.
Delivering quarterly business reviews that connect platform usage to bid and organizational outcomes, not feature tours.
Driving adoption breadth across the platform, not just the one workflow the customer bought for.
Training new users, new teams, and new champions as your accounts change shape.
Account health and risk: Maintaining strong health scores across your book and keeping your read on each account current and defensible.
Surfacing risk early, using client data and feedback to identify trends, pain points, and opportunities, so there is time to do something about it.
Owning the adoption and engagement side of any save plan, and escalating to your team lead when an account needs more altitude.
Recognizing expansion signals (new teams, new pursuit volume, unmet needs) and handing them to your Account Manager with the context they need.
Partnership and relationship building: Building strong relationships with your customers and ensuring their success with our AI-driven platform.
Working in close partnership with your Account Manager: shared account plan, shared view of health, no surprises in either direction ahead of a renewal.
Translating customer pain into prioritized product input for our Product team.
Collaborating with other cross-functional teams, including Engineering and Sales, to address client needs and drive continuous improvement of our solutions.
Contributing to CS playbooks, templates, and documentation as we build them.