Sr Project Manager

Citizens Bank•Westwood, MA

7d•$122,000 - $156,000•Hybrid

About The Position

The Sr Project Manager is a critical senior agile and project management role within the Commercial and Digital Change team that works to drive business, technology and data delivery within the Commercial Bank. The successful candidate will work closely with the business, technology, data and operations senior leadership and a variety of other stakeholders across Citizens Bank to coordinate delivery execution, maintain clear status visibility, and ensure alignment across dependencies, milestones and release outcomes. The role requires a strong understanding of technology, tactical direction, change facilitation and project leadership across a variety of client and colleague-enhancing transformation opportunities, including: client experience, colleague engagement, workflow optimization, automation, AI/ML, data analytics, digitization, APIs, all within Commercial Banking journeys. This is a highly visible role suited to an experienced and adaptable candidate with a proven track record of successful technology consultation, data understanding, strong execution and delivery and exceptional relationship building. The candidate will be expected to operate with discipline, maintain delivery cadence, coordinate across business and technology partners, and provide consistent reporting that enables informed decision-making.

Requirements

Bachelors degree and/or 5+ years of relevant business experience in IT delivery, consulting, project portfolio management, software design/implementation, and/or user experience design
Ability to synthesize complex technological content in order to communicate simply to audiences at different levels of the Commercial Bank
Excellent written, verbal and interpersonal skills, as well as the ability to support others through development and coaching
Track record of fostering collaboration, innovative thinking and long-term business relationships
Advanced problem solving and the ability to analyze data, identify trends and formulate business cases, implementation plans and effective status reporting
Demonstrated ability to manage project plans, delivery schedules, dependencies, issues, stakeholder updates and release coordination across cross-functional teams
Ability to multitask and prioritize in a fast-paced environment, working under own initiative to drive outcomes and results
Prioritizes execution and delivery at pace

Nice To Haves

Commercial/Wholesale Banking experience, and knowledge of Operations and operational support functions preferred

Responsibilities

Work with business lines and key support functions to identify business challenges and define use cases through data analytics and stakeholder interaction.
Identify options and solutions to key business challenges, and develop compelling business cases for change - ensuring stakeholder engagement, negotiation and buy in.
Support new innovative applications and change opportunities, including benefit assessment, prioritization and implementation sequencing.
Understand roadmaps and tactical plans for solutions and business benefit delivery, including clear milestones, delivery sequencing, dependency visibility and execution cadence.
Support Proof of Concept and Pilot evaluations to prove hypotheses and promote high viability options.
Advise and guide agile delivery of new use cases for proven technologies, including implementation and associated organizational change management.
Maintain formal project status reporting, milestone tracking, issue escalation, dependency coordination and delivery updates for senior stakeholders and cross-functional partners.
Coordinate release planning and rollout execution across business, technology, operations and support partners to ensure readiness, clear ownership and effective implementation.
Work in a matrix environment and be able to lead cross-functional teams