Sr. Project Manager
About The Position
The Client Service/Customer Solutions department in Diagnostic Lab of Michigan is responsible for enhancing customer satisfaction, enabling sustainable business growth, and contributing to better healthcare outcomes by supporting customers in the State of Michigan. The department supports commercial growth through customer services such as seamless end-to-end customer onboarding, customer issue resolution, saving customers at risk, customer account setup, dedicated customer support, long-term relationship management, and the successful implementation and lifecycle management of diagnostic lab testing, software, and workflows. With a strong emphasis on financial margin optimization, this department applies systems thinking and data analytics to identify improvement opportunities, drive evidence-based decision-making, and ensure high-impact service delivery. Lean Six Sigma methodologies are leveraged to lead continuous improvement, promote process standardization, and implement automation initiatives that increase efficiency, scalability, and consistency across operations. We are seeking a highly analytical and results-driven Senior Project Manager with strong execution discipline to lead strategic initiatives focused on revenue growth opportunities, digitization & modernization, and improving margins in the Client Service/Customer Solutions Department. This role is ideal for a strong problem solver with a Continuous Improvement & innovative mindset who excels at project management and business analysis capabilities to lead cross-functional projects, solve complex problems, deliver insights from data, and digitize/modernize operations with innovation. In this role, you will be a key influencer and change agent, partnering across cross-functional teams, including Customer Solutions, Billing, Laboratory Operations, IT, and Commercial, Patient Services, Lab, Health Plans, etc., to deliver seamless, scalable solutions for revenue growth.
Requirements
- Highly analytical and results-driven
- Strong execution discipline
- Strong problem solver
- Continuous Improvement & innovative mindset
- Excels at project management
- Excels at business analysis capabilities
Responsibilities
- Lead strategic initiatives focused on revenue growth opportunities, digitization & modernization, and improve margins in the Client Service/Customer Solutions Department.
- Partner across cross-functional teams, including Customer Solutions, Billing, Laboratory Operations, IT, and Commercial, Patient Services, Lab, Health Plans, etc., to deliver seamless, scalable solutions for revenue growth.
- Apply systems thinking and data analytics to identify improvement opportunities.
- Drive evidence-based decision-making.
- Ensure high-impact service delivery.
- Leverage Lean Six Sigma methodologies to lead continuous improvement.
- Promote process standardization.
- Implement automation initiatives that increase efficiency, scalability, and consistency across operations.
- Solve complex problems.
- Deliver insights from data.
- Digitize/modernize operations with innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
