Sr. Project Manager, Enterprise Sales

Vertiv Group • Westerville, OH

2d • Onsite

About The Position

The Sr. Project Manager, Enterprise Sales enhances customer engagement and ensures successful execution of projects and programs, working both internally within Vertiv and in customer-facing settings. The role manages most aspects of critical orders end to end—from purchase order receipt through product delivery and post-sales support—and partners with the North American Sales team as a customer advocate. The Project Manager coordinates cross-functional teams to complete sales projects on time and within budget. This position has no direct reports and leads through stakeholder management and communication across multiple organizations.

The position is fully on-site in Westerville, Ohio, and requires 25% travel. The successful candidate will embrace Vertiv’s core principles and behaviors and help execute its strategic priorities.

Requirements

• Bachelor’s degree in business, management, engineering, or a related field, or an equivalent combination of education and experience.
• At least 5 years of project management experience.
• Project Management Professional (PMP) certification.
• Strong communication skills, including the ability to conduct effective meetings and presentations.
• Ability to drive projects to completion.
• Proactive and effective problem-solving skills.
• Strong organizational skills and attention to detail.
• Knowledge of engineering, operations, manufacturing processes, and commissioning processes.
• Ability to manage stakeholders successfully in a matrixed environment.

Nice To Haves

• MBA.
• Previous sales experience.
• Working knowledge of Six Sigma, continuous improvement, and quality.
• Construction management experience, including knowledge of construction, electrical, and mechanical contracting.
• Critical infrastructure and data center expertise, including UPS, thermal, battery, and monitoring.

Responsibilities

• Deliver proactive project and program management to maintain customer engagement and support customer loyalty and repeat business.
• Build and maintain relationships with key internal and customer stakeholders.
• Serve as a key client contact alongside Sales Leaders and Account Directors, communicating effectively and understanding customer needs and expectations.
• Collaborate with the sales account manager to align customer expectations and drive successful execution.
• Coordinate early-stage technical customer engagement by involving technical sales to clarify scope, engagement, deliverables, and expectations.
• Lead end-to-end project and program management, including planning, execution, monitoring, and delivery.
• Oversee order entry, product delivery, site deployments, and technical development engagements to meet quality, scope, and timeline requirements.
• Manage customer engagement, including program strategy, milestones, and deliverables.
• Coordinate with internal program and project management functions to streamline the customer interface and ensure a cohesive approach.
• Coordinate and lead internal support functions throughout the product and project lifecycle.
• Identify project risks and implement mitigation strategies.
• Monitor sales project progress, address issues promptly, and coordinate activities on the critical path.
• Coordinate short- and long-term resolutions and assemble cross-functional teams to resolve issues involving quality, safety, manufacturing, and other areas.
• Oversee post-sales service and support, address customer concerns, and help ensure customer satisfaction.
• Act as a liaison and escalation point for Sales, Service, factories, and Lines of Business.
• Seek opportunities to improve the client's experience and value from Vertiv products and services.
• Develop a RACI matrix that clarifies functional groups’ roles, responsibilities, and deliverables.
• Coordinate with order management, plant production, logistics, contractors, services, and warranty groups throughout projects.
• Escalate potential conflicts to avoid customer impact and balance large-project demands with flow business.
• Create urgency around issues that could impede sales project success and ensure issues are resolved and communicated to stakeholders in a timely manner.
• Document meeting notes and action items and follow them through to completion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior