Sr. Project Manager, Enterprise Sales

Vertiv•Westerville, OH

2d•Onsite

About The Position

The Sr. Project Manager, Enterprise Sales enhances customer engagement and ensures successful project and program execution, working both internally within Vertiv and directly with customers. The role has end-to-end responsibility for managing most aspects of critical orders, from purchase order receipt through product delivery and post-sales support. As a key partner to the North American Sales team and a customer advocate, the Project Manager coordinates cross-functional teams to deliver sales projects on time and within budget and provide a seamless customer experience. The position has no direct reports and relies on stakeholder management and effective communication across multiple organizations. The role oversees customer engagement, project planning and delivery, order entry, product delivery, site deployments, technical engagements, and post-sales service. It coordinates with internal functions—including sales, customer service, service project management, factories, quality, issue resolution, operations, order management, production, logistics, contractors, and warranty groups—to streamline execution and resolve issues. The successful candidate will travel 25% of the time and work fully on-site in Westerville, Ohio.

Requirements

Bachelor’s degree in business, management, engineering, or a related field, or an equivalent combination of education and experience.
At least 5 years of project management experience.
Project Management Professional (PMP) certification.
Strong communication skills, including the ability to conduct effective meetings and presentations.
Ability to drive projects to completion.
Proactive and effective problem-solving ability.
Strong organizational skills and attention to detail.
Knowledge of engineering, operations, manufacturing processes, and commissioning processes.
Ability to manage stakeholders successfully in a matrixed environment.

Nice To Haves

MBA.
Previous sales experience.
Working knowledge of Six Sigma, continuous improvement, and quality.
Construction management experience, including knowledge of construction, electrical, and mechanical contracting.
Critical infrastructure and data center expertise involving UPS, thermal, battery, and monitoring.

Responsibilities

Deliver proactive project and program management to maintain customer engagement and support customer loyalty and repeat business.
Build and maintain strong relationships with key internal and customer stakeholders.
Act as a key client contact alongside Sales Leaders and Account Directors, communicating effectively and understanding customer needs and expectations.
Collaborate with sales account managers to align on customer expectations and support successful execution.
Coordinate early-stage customer technical engagement with technical sales to clarify scope, engagement, deliverables, and expectations.
Lead end-to-end project and program management, including planning, execution, monitoring, and delivery.
Oversee order entry, product delivery, site deployments, and technical development engagements to meet quality, scope, and timeline requirements.
Manage customer engagement, including program strategy, milestones, and deliverables.
Coordinate with internal program and project management functions to streamline the customer interface and provide a cohesive approach.
Coordinate and lead internal support functions throughout the product and project lifecycle.
Identify risks and implement mitigation strategies to support project and program success.
Monitor sales project progress, promptly address issues, coordinate critical-path activities, and guide short- and long-term resolutions.
Assemble cross-functional teams to resolve quality, safety, manufacturing, and other program or project issues in a timely manner.
Oversee post-sales service and support, responding promptly to customer concerns and supporting customer satisfaction.
Serve as a liaison and escalation point for Sales, Service, factories, and Lines of Business.
Seek opportunities to improve the client's experience and value from Vertiv products and services.
Develop a RACI matrix to clarify functional groups' roles, responsibilities, and deliverables.
Coordinate with order management, plant production, logistics, contractors, services, and warranty groups; escalate potential conflicts and balance large-project demand with flow business.
Escalate issues that could impede sales project success, create urgency around resolution, and communicate outcomes to stakeholders.
Document meeting notes and action items and follow them through to completion.